When I originally placed my order through Dish Network I was under the impression that Dish was who I placed my order through. I called 888/825-2557 to place my order. It was not disclosed to me that I was also signing a 3rd party contract. When the installation took place, the technician affixed the Dish to the exterior of the building. The association sent me a notice saying that the Dish was not allowed to be affixed to the building and that it had to be removed. The HOA charged me for the repair and for taking the Dish down. They also charged for the technician drilling through the wall of the building into the unit to get a cable through. They left me without T.V and the equipment on my patio for several days. I contacted Dish directly and they sent a rep to my unit. Again I was not aware of I Satellite at this time either. The technician tried to install the Dish on a pole on my balcony but unfortunately there are trees that are blocking the signal. He also indicated that is was not correct for the technician to drill through the walls into the unit and that he should have used the areas already constructed for cable installation . As a result I am not able to have Dish or any other satellite service installed at my residence. Up until this problem here I was receiving satisfactory service from Dish and I would still have an account with Dish if I was able.

I understand that the charge now damaging my credit in the amount of $500.00 is resulting from the installation that took place in December 2008. I have spoken with several people in the corporate office of Dish who unfortunately have turned out to not only be unable to assist me, but frankly don’t seem to care about the third party contractors they are using either. Each person I speak to is rude and hangs up the phone on me and just wants nothing to do with helping a customer in this situation. However, I did learn that their policy is this: If a customer lands in the hands of a third party then they say the customer is responsible but if you call Dish directly and they hire a sub contractor themselves then the customer is not liable to pay this installation. I learned that my call was routed to ISattelite because of the time of day in which I called . I find this to be deceiving to the customer as well as to the independent contractor like I satellite. I understand that work was performed and I agree that I Satellite deserves payment for their work. However, they are still paid by Dish for installation and if the work is done, then Dish should be held liable for sending payment to I Satellite. The customer should not held liable. It is not fair that Dish would pay I Satellite if I called them directly but they refuse to pay if somehow I am contracted with I Satellite. I have no document in writing that shows I entered into a contract with ISatellite and if there is one please send me a copy of what I signed. I have been under the impression since I called from a Dish TV commercial that I was contacting Dish. Obviously this was not the case.
I understand a circumstance if I simply did not want to continue my service with Dish. But I did try my best and exhaust my ability to try and keep my account with Dish. Although I prefer to have the service I am not able to. I have even referred 4 clients to Dish Network. I am requesting that you please void this outstanding charge and remove this derogatory account from my credit report.

I can't believe that Dish network is allowed to rip off people on a daily basis and nothing is done about it. I have tried to email Dish Network CEO, but unable to locate his exact email address. I have been a customer of Dish Network for 5 years, I recently wanted to upgrade and was hit with all these upgrade charges. The first time I asked to talk to a supervisor and he was aware of what he could do. I was put off by the fact that as a 5 year customer I had to pay for upgrades.

When Dish is advertising for new customers free, I felt I was being jerked around. I discussed with my wife and realized I was asking for too much. I had to call on my cell phone to get into the Dish Network system. I ended up talking to another supervisor. I realize that the supervisors are allowed so much power to do things, but the 2nd Supervisor reminded me of the old time car salesman. The first supervisor I talked to was understanding, I did not get his name, but had to work by his guidelines and I understand that now. By the way the 2nd supervisor acted, I wonder how long Dish Network will remain number 1 most satisfaction. Most companies today realize that to retain customers you have to have customer satisfaction. Well that is not what I felt. After today, I felt like it was take it or leave it. I guess I will be leaving Dish Network. I feel you should know this and not let new customer numbers deceive you. To stay number 1, Dish network should try and work with the customers that made them number 1.

I can't believe that Dish network is allowed to rip off people on a daily basis and nothing is done about it. I have tried to email Dish Network CEO, but unable to locate his exact email address. I have been a customer of Dish Network for 5 years, I recently wanted to upgrade and was hit with all these upgrade charges. The first time I asked to talk to a supervisor and he was aware of what he could do. I was put off by the fact that as a 5 year customer I had to pay for upgrades.

When Dish is advertising for new customers free, I felt I was being jerked around. I discussed with my wife and realized I was asking for too much. I had to call on my cell phone to get into the Dish Network system. I ended up talking to another supervisor. I realize that the supervisors are allowed so much power to do things, but the 2nd Supervisor reminded me of the old time car salesman. The first supervisor I talked to was understanding, I did not get his name, but had to work by his guidelines and I understand that now. By the way the 2nd supervisor acted, I wonder how long Dish Network will remain number 1 most satisfaction. Most companies today realize that to retain customers you have to have customer satisfaction. Well that is not what I felt. After today, I felt like it was take it or leave it. I guess I will be leaving Dish Network. I feel you should know this and not let new customer numbers deceive you. To stay number 1, Dish network should try and work with the customers that made them number 1.

My husband signed up to Dish Network - phone number 1-888-825-2557. They called back to set up a site survey. When they called they said they had a special promotion which was a free gas card and a trial sample of the health pill called Acai Berry and all we had to pay was shipping which was 2.95 – which they did charge us and we are not disputing.Dish Network (unknown to us)handed us off to a company called Dish Pronto to do the local site survey (which was someone they contracted).They came out and determined that we would not be able to get the dish due to many trees blocking a clean signal.They called my husband back and said it was a no go and my husband told them to cancel all special promotions which was the free gas card and the acai berry. On Monday August 10th I received the Acai Berries and was charged 29.95. I called that company and at first told me I did not have a account with them. Then they said it was set up with as promotion with another company. I told them I did not care and cancel it. I then went to Dish Network and after being switched to different people I was told that they could not help me and that I had to go through the company Dish Pronto1-800-315-0788. After getting the run around. They told me they would take care of it. I would just have to email them my bank statement. That would never happen. I told them I would send them my Discover Card information with contact information from slim Time (the company that I got the Acai Berries from)1-888-332-8108 but only by mail and with a return receipt. They told me they could not have it mailed and after pressing the issue they revealed that they were located in India with no office in the United States. Sooo I called dish Network back and spoke to first Jerry #053 who was in Taiwan so couldn't help me, then to Andi #G2D who told me to fax and then finally sending me to An Account Executive named Micheal Cortez #4UP 1-720-514-8555ext:52271. He told me he basicially could not help me because Dish Network did not charge. I told him That I knew that they did not charge me but a sales man that his company handed me off to gave our information and charge to another person. They then made purchases with out our authorization and I felt they need to be responsible and ensure they hand their customers to some one reputable. So I asked If he knew who they had represent them. They said Dish Pronto. I asked how can Dish Pronto take care of us when they are in India. By this time I have been on the phone for hours and I have just about had it. I also did all of my calling by my cell phone so I could have a record of it. This is very frustrating.

I received a call from Dish Network to ask I go back to service with them and I agreed and installation was scheduled after 1 hour and 45 minutes on the phone with the sales rep.

3 days prior to the installation date I called to confirm the installation and asked to repeat the order. I found that the order was not as I had asked for and I was given to a Supervisr who apoliged and made the correction but there now was a 7.00 increase in the monthly fee, but he offered a 39.00 credit to my bil, so Saturday comes around and at 11:20 am the installer calls and says he is running late, I ask how long he says 3 hours, and ask if we had all the equipment to which I said no your the installer, he said they did not give him the equipment but would go back to their warehouse in San Antonio, and pick it up and now it would add an hour 4:00pm.

At 430 pm I called him having his number on the caller Id and he said be there by 5:oopm, At 5:15 I called he would not answer, I called dish network and they showed the call rescheduled by the installer and no one told me, they offered another 100.00 off my account plus another 69.00 for the earlier call, and I waited another 1 hour 30 minutes while they tried to contact their dispatcher for installation, and never could.

I would never reccomend dish net work to anyone of my friends, relatives or an enemy for because of the poor service, and long waits on the telephone, and the only reason I even considered going back to them was because my wife wanted thier german package, she quickly remembered why we cancelled the service years back, and so I went on line and saw how many complaionts are listed and I cancelled the order, Im not paying 119.99 per month for this type of service. Stay with cable, unless you like long telephone calls, and you will hear Im Sorry many times but the service is terrible.