ON 8/17/08 I ORDERED DISH NETWORK. I HAD DIRECTV BUT DISH NETWORK LOOKED LIKE A BETTER DEAL. IT WAS SCHEDULED TO BE INSTALLED 8/22/08 BETWEEN 8 & 12. I HAD SCHEDULED TO DISCONNECT DIRECTV THAT DAY AND IT WAS DISCONNECTED. WHEN DISH NETWORK DIDN'T SHOW UP, I CALLED THEM AND THEY TOLD ME THAT SINCE I HAD HAD DISH NETWORK BACK IN 2001 AND HAD SWITCHED TO DIRECTV, THEIR COMPUTER SYSTEM CONFUSED THE CUSTOMER NUMBER THAT I HAD BACK THEN AND AUTOMATICALLY DELETED MY INSTALLATION ORDER. AFTER BEING ON THE PHONE FOR 45 MINUTES THEY TOLD ME THEY COULDN'T INSTALL DISH NETWORK FOR 2 WEEKS. I HAD COMPANY COMING THAT DAY AND COULD NOT WAIT 2 WEEKS FOR THEM TO INSTALL IT. I TOLD THEM TO FOGET IT AND I CALLED DIRECTV TO RECONNECT ME. DISH NETWORK TOLD ME THAT SINCE IT WAS THEIR FAULT, THEY WOULD REFUND THE 49.95 CONNECT FEE. DAVID AT DSIH NETWORK TOLD ME THAT HE EMAILED HIS SUPERVISOR ABOUT THE HORRIBLE WAY I HAD BEEN TREATED. I DID NOT GET THE REFUND SO I CALLED AGAIN ON 9/15 AND TALKED TO TOBY. HE SAID THAT EVERYTHING WAS DOCUMENTED BUT THAT DISH NETWORK COULDN'T REFUND MY MONEY, DEFENDER'S SECURITY WOULD HAVE TO REFUND IT SINCE THEY WERE THE INSTALLERS (THAT NEVER SHOWED UP). ON 9/16 I CALLED DEFENDERS SECURITY AND SPOKE WITH CHRISTY. SHE TOLD ME THAT THE CONNECTION FEE WAS NON REFUNDABLE. DISH NETWORK WAS NEVER CONNECTED BUT CHRISTY JUST LAUGHED AT ME. IF I HAD USED A CREDIT CARD INSTEAD OF MY DEBIT CARD, I WOULDN'T BE HAVING THIS PROBLEM. ON 9/23 I EMAILED DISH NETWORK. THEY TOLD ME THAT I WOULD HAVE TO CONTACT DEFENDERS SECURITY. I EMAILED BACK AND TOLD THEM THAT I HAD AND COULD NOT GET ANYWHERE WITH THEM. I ASKED THEM TO TURN MY COMPLAINT OVER TO A SUPERVISOR. SINCE THEN I HAVE NOT HEARD FROM THEM. THEY ARE IGNORING ME AND IT APPEARS THERE IS NO WAY FOR ME TO GET A REFUND OF THIS CONNECT FEE. IT WAS THEIR COMPUTER GLITCH THAT CAUSED THE PROBLEM IN THE FIRST PLACE. THIS IS NOT RIGHT AND IT IS NOT FAIR.

Horrible Customer Service Rep!

See:

www.shameondishnetwork.wordpress.com

for the full story.

I canceled the service back in January 10 2008. Recently I looked a closer look at my credit card bill and realized that the service was not canceled. I had not received a bill since then. (I was told that I switched to paperless billing in Dec 22, 2007)

I called dishnetwork to ask for a refund, but was told that I was told on January 10 2008 to call back for cancellation (which I was not told and did not do) and that the charges are not refundable. I told them that I was never told that, and that I had moved out of the house then, but they would not reverse the bill.

There was no reason for me to call back for the cancellation and was never told to. I believe they should honor the cancellation call and refund the charges.

I would be pleased if they honor the call of my cancellation on Jan 10 2008 and would even consider becoming their customer again. But if not, never would I be their customer since I feel I have been cheated.

Dish network has turned into a nightmare for me. It has been over two years that we keep getting calls from Dish network customer rep soliciting new business. Now i live in a condo where we have our own cable picked by the association. We have explained it to them so many times yet they still keep calling. Now i am at the end of my tether because for the past couple of weeks not only are they calling more than once a day but the rep has even left a very impertinent message on my answering machine. I have done some research and i realize that i am not alone in this. Why can we not do something about this company? This is actually outright harassment and frankly a mental torture. How can this stop?

In April of 2008 I contacted Sky Link Cable requesting that they set up Cable TV service in our home. I told the man on the phone that we had our house up for sale and planned to move to another city in Michigan as soon as it sold. I was assured by this man that Sky Link had a large customer base in there and that it would be no problem to change service.

On April 21st, 2008 the technician installed the Dish TV service at our residence in Bad Axe. At the end of May 2008, we received an offer on our house with a closing date of June 30th, 2008. In the first week of June, I contacted the Sky Link in Caro and notified them that we were moving and requested that they move our service to our new address.

An appointment was set up for a technician to install the dish on June 11th. When the technician arrived, he stated that there was no service at all at our new location and that we needed to cancel our service. We were instructed to request the postage paid boxes at the corporate number so that we could return the equipment. I did so, but they sent the boxes to the old address. I re-requested the boxes on June 3rd, and they were finally sent to the new address. I returned the boxes with the equipment packed inside through the mail, by UPS on about July 8th, 2008.

In the meantime, our checking account was charged $220 on July 3rd, from Dish Network. On July 10th, our checking account was charged $500 from Radio Shack in Caro (Sky Link Cable). We also incurred overdraft charges of $30 (x3) as we were not expecting these withdrawals from our account.

On July 7th, I contacted the Corporate office of Dish Network and complained about the $220 fee. I was told that it was a mistake and that we would receive a credit back in 5 business days. I did not get the operator information for this phone call. We did not receive the credit back as of July 14th.

On July 14th I contacted Juan Delossantos at the Corporate Office of Dish Network and explained that we canceled our service because their company was not able to provide the service which we contracted for and therefore should not be liable for the charge of $220. Juan's phone number is 956-364-7757 and his fax is 303-723-2063. Juan said that he would go ahead and credit our account the $220 and that we should see it in 5 days.

On July 14th, I noticed the $500 charge to our checking account from Sky Link Cable in Caro, so I called their customer service representative “Sandy”. I was told that they did in fact charge us the $500 and that we also owed an additional $179, which would go to collections if we did not pay it. I argued that we only cancelled the service because they were not able to provide us any Cable service, even though we were told that our new home was in a covered area, and that we should not be liable for the disconnect fees that we were being charged. The Customer Service Representative stated that we were liable and that she had a contract to prove that we were liable. I told her that we were more than happy to pay for our service if they could provide the service that we contracted for. She refused to refund the $500 fee or the $179 fee still pending. I told her that I would be contacting the Better Business Bureau and the Attorney General and she said that that was my legal right. We ended the phone conversation.