I was told that the internet service, provided in conjunction with DISH called WildBlu, was as fast as Comcast. It is barely as fast as dial-up. This represents a major degree of loss of service in spite of being assured that it was as fast as Comcast. I complained that I was given false information. Dish and Wildblu refuse to do anything to compensate for this lie.

After receiving a very attractive marketing call from a DN authorized dealer, I chose to set up their service instead of my cable service at my new address. I chose a Monday AM appointment to avoid some of the delays associated with appointments later in the day that can occur. The appointment period came and went (8-12). No courtesy call, nothing. I called DN customer no-service and asked what the story was. Not only could the CSR not speak clear English, they were very curt and demeaning. The CSR suggested that the Tech had already been by the house and that no one answered. No door tag--nothing. The CSR described my house and car accurately, leaving me to believe the Tech drove by and was too eager to go to lunch or the next appt. and skipped me! I was furious and couldn't believe what I was hearing! At least with my Cable Co. they tell me upfront in English they simply won't make the appointment or will be 2 hours late. Ridiculous.

I had a service tech come and look at our satellite to see why it wasn't working correctly. He said he thought our dual receiver had one receiver out. He looked at the box and said that there was no damage to the box, so we shouldn't have a problem returning it under warranty and that Dish would send us one in return. I spoke to Dish and they said they would send one and after receiving ours, they would determine if receiver had been abused. She said they would have to charge us if it showed damage. I assured her what our tech had said and sent the broke box to them. I got my bill today and there was a charge for $125.00 on my bill showing voided warranty repair. I called and now have to write a letter to dispute this disagreement. I explained to her that there was no damage at all to the receiver and she acted as unconcerned as could be. Not happy at all with situation and feel like I'm wasting my time writing the dispute letter. Will probably never get a refund on a charge I should have never received.

When you call dishnetwork they all have an attitude and they like to offend their customer. They don't apologies for their offensive comments. They don't even wait to transfer to a sup until you threaten them with a lawsuit and tell them you have placed a bomb at their call centers even though you did nothing of that sort. Supervisors are quick in blaming you for using foul language and yelling when you did nothing of that sort. They are quick in telling you they will fine you if you call back for any type of complaint. Thats garbage service for you.

Please find below the complaint I filed with the Federal Trade Commission, as well as with the Better Business Bureau. In November 2007, my receiver was smoking and quit working. I requested an updated model as a replacement, one that could be recording a program while at the same time watching another. Four weeks later the receiver arrived, after communications with Dish Network every 5-7 days ask where the receiver was in transit. It was supposed to arrive in less than 10 days. No television during this time. When the receiver arrived, four weeks later, it was not the requested upgraded model, but the same model we had that no longer worked. Didn’t want to wait any longer for television, canceled Dish Network. Dish Network sent a prepaid UPS box to return their receiver and dish main parts to them.

Returned the new, never connected receiver and dish working parts to Dish Network, in Dish Network provided box, which they (Echostar, 1285 Joe Battle Blvd, Suite A, El Paso TX 79936) received on 12/18/07 @ 12:00 p.m., per UPS documentation.

First, Dish Network charged my Visa card for the receiver, which they received. I disputed the charge to my credit card and, with supplied documentation from myself and UPS, my credit card company (US Bank) agreed Dish Network had received their equipment and I owed nothing. I forwarded this information to Dish Network. I have received a $200.00 bill every month since then. Each month I call Dish Network, discuss the issue with a supervisor of some sort (Melissa LVP and Mary Q33 were the last two I documented), and am told that I am correct, that I owe nothing and my account is cleared. I, yet again, received a bill on 7/8/08. I called Dish Network and was told that Corporate had reviewed my account and since I did not return the receiver I owed them $200. I was told there was nothing I could do about this bill, nobody to file a complaint or discuss the issue with at Dish Network, and that I had a choice of paying the $200, filing a complaint with the Better Business Bureau, or hiring an attorney. When I went to the local UPS Store, from where I shipped the receiver in December of 2007, I was told that store has heard many complaints from former Dish Network customers about this very issue – being accused of not returning equipment that has indeed been returned, and that I was lucky I had saved my tracking number. I have the tracking number/receipt and the documentation from UPS that Dish Network/Echostar did in fact receive the receiver.

I should not have to go through this monthly harassment to pay a bill I do not owe, nearly 7 months after you received your equipment.