Dish Network
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Category: Entertainment
Contact Information
Texas, United States
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Dish Network Reviews
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March 22, 2008
Pay per view rip off!
Our service seemed fine for the 1st year until recently. I just wanted to warn others about how disappointed and disgusted I am with Dish network and that they have flaws in their system. I contacted Dish network last month about a bill that I received that was over $200. I was upset to learn that we were being charged for X-rated movies that no one in our family knew anything about. My husband and I work 12-16 hour days with little time to watch TV and all our kids are in sports and arrive home pretty much the same time in evening. I called dish network to investigate which receiver or remote ordered these movies so I could get to the bottom of this. They claimed that they have no way of providing or keeping track of this information so there was no way for me to find out if my kids were accidentally ordering these movies with their remotes or receivers. How disturbing that they make pay per view accessible to the kids. There should be a system in which they need proof of age in order to allow the x-rated movies to be accessible. Our 4 kids are between 8-15. Furthermore, I was notified that if you remove the phone cord that is hooked up to the receiver and plug it back it, it could potentially re-charge the same movie over and over again. As a Real Estate agent, I use the phone cord to charge my super key not realizing I was procuring extra charges. So we had the same pornographic movies charged on our bills over and over again. Customer service was horrible and less then empathetic. They said the charges were valid including the duplicates. The movie charges were ridiculous over $12 per movie in some cases. If anyone knows about blockbuster online, who would be stupid enough to order pay per view movies over $12 each? I canceled our service immediately! Stay with Coaxial cable!
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March 22, 2008
Pay per view Rip off
They claimed that they have no way of providing or keeping track of this information so there was no way for me to find out if my kids were accidently ordering these movies with their remotes or receivers. How disturbing that they make pay per view accessible to the kids.
There should be a system in which they need proof of age in order to allow the x-rated movies to be accessible. Our 4 kids are between 8-15. Furthermore, I was notified that if you remove the phone cord that is hooked up to the receiver and plug it back it, it could potentially re-charge the same movie over and over again.
As a Real Estate agent, I use the phone cord to charge my super key not realizing I was procuring extra charges. So we had the same pornographic movies charged on our bills over and over again.
Customer service was horrible and less then empathetic. They said the charges were valid including the duplicates. The movie charges were ridiculous over $12 per movie in some cases. If anyone knows about blockbuster online, who would be stupid enough to order pay per view movies over $12 each? I cancelled our service immediately! Stay with Coaxial cable!
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March 16, 2008
Terrible experience!
My dishnetwork had a problem w/o connection, special in az experienced thunder storm, sometime in a NBA ALL STAR. The channels are death... later I call for support, went through all process 45 min. Cannot resolved so she said sent out technician W/O charge, but next month it on the bill $29.00. Go online upgrade program from family to 100 programs, it no warning nor tell me to call the customer service to remove the family programs get charge extra for $19.99. This is a classical trick to exploited customer. call them they refused to correct the $19.99 and $29.99 charge.
The customer service people are very intelligently denied and threatening me to cut the network and sent to credit report. After read up the dishnetwork customers, see to me the credit report and dishnetwork working very close to destroy our credit. We are the victims of a giant billion companies.
I feel hopeless but have to pay and pay for the contract total $250. What a!!!
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March 13, 2008
Refund on equipment!
I called Dish network last month to cancel my service. I was told the equipment was mine to keep. Then recently they took $700.00 out of my checking account for the equipment. I immediately send the equipment back 2-3 weeks ago and i still have not gotten a refund. Plus I have had checks bounce and I have been assessed NSF fees because of the money being taken from me.
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March 9, 2008
What they advertise is not what is on the bill!
My issue with Dish Network is regarding their deceptive advertising. My service is great. But I just can't get Dish Network to send me a correct bill with the rate they advertised and promised. I call and call. I've written several letters, including one to Echostar Communications Corporation, Chairman & CEO, Charles Ergen. But they never respond to me in writing. They won't even send me a form letter. Their customer service reps are based in India and barely speak English. They say the problem will be resolved on my next bill, but my next bill is always for the wrong amount. This has been going on for month after month after month.
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March 9, 2008
Repeat billing errors!
I've been a Dish Network customer since August of 2007, and my bills have been wrong every single month. I signed an 18-month contract with Dish Network, which included an advertised promotional rate of $10 off for 10 months. But the $10 credit is never on the bills. So each month I call Dish and write letters disputing the charges. On the phone, their customer service reps agree with me that I should have received the rebate. They promise that the problem will be corrected on my next statement, but it never happens. To date, I've never received the promised $10 off per month.
I believe that Dish Network purposely advertised a great promotion to get people like me to sign up, but never had any intention of honoring the advertised rate. I believe they knew the average person would give up after a few complaint phone calls. Think about it, who is going to sue them over $100? If I were you, I would think twice about doing business with Dish Network. You can't believe anything they say, even if it is in a written contract.
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March 2, 2008
$5 monthly fee because I do not have a telephone line connected to my television
Noticing a $5 charge on my bundled bill I called Dish Network to discover that if I did not have my television connected to a telephone line there would be a $5 charge
Connecting to a telephone line would enable me to order movies on line which I do not want to do. This seems to insure income for Dish Network lost because I do not want to order movies on line. Legal Theft?
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February 29, 2008
Scam and rip off!
We had to pay $100.00 dollars for a free upgrade. It was put on our credit card and we were told it would be refunded within 8 to 10 weeks. We are now in our 6th month waiting for the refund. A number of calls have been made to dish network, a number of their employees have been very rude when we called to ask about the refund. I told them that i thought we should be refunded the interest paid on credit card also. They said NO, we would receive credit on our bill. We are still waiting. Heard this week that a number of people are having a problem getting their rebates. When contract is up, i will be happy to be rid of them. I told my husband that we just need an antenna for the t.v.
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February 26, 2008
Absolutely horrible customer service
I had to call up Dish network so many times to get a connection, that I lost track of it. Infact some colleagues at my office thought, I was attending interviews!!
After getting in touch finally and getting someone to come by for an installation, a no show and the person had the audacity to state that no one was at home, while my wife was waiting for them for the whole day!!!! On contacting customer service, I was told they would re-schedule it!!! WOW!!!
When the person did come by 1 full week later, he mentioned that the apartment did not have grounding!!!! So, he could not set this up, as per Dish Network Guidelines!!! Then he did suggest using one of the local retailers who would be able to install even though there was no grounding.
I spent enough time on the phone, to get this retailer to come by and do the installation!!!
Finally after all the things were in place, the first bill was wrong, overcharging!!! Called up the Customer Service, and they made the adjustment.
Second month, the same bill, with a 'Past Due' notice!!! They had the audacity to put the adjusted amount as the amount not paid!!! On speaking with the Customer Rep, unapologetic, brash young woman, she was considering waiving my 5 $ late fee!!! and the wrong charge!!! She still gave me a wrong amount owed.
Upon calling back immediately and talking to another Rep, the person mentioned that the 5$ late fee has been waived, but the 'wrong charge' is still owed!!!!! After some explanation, I'm told that the adjustments have been made.
Tell me, how much of bad service is acceptable???
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February 19, 2008
Overcharged!
Dish charged $500 to our credit card after we spent two and a half months trying to get those 'curtesy' boxes to send back equipment. That's right, Rebecca (8HU) said that the boxes were a curtesy. She said 'they' had been sent twice to our P.O. Box and thus were sent back. I tried on several occasions to tell her that I had told 6 of Dish's representatives my street address in the last two months, and that boxes had never arrived. She repeated that they were a curtesy. I told her that I had been charged $500 and finance fees (!) because of her actions.
Again she said that the boxes were a curtesy. I told her that our service had been terrible. That mistakes had been made on our bill month after month, that we had moved in December, and now in February would like to send back the receivers they mail us instead of remotes (which had stopped working), that the curtesy was their mistake in having sent us receivers in the first place.
They, each of the representatives, except for Brian, were rude and two of them simply hung up on me. When I asked for a manager I was given Rebecca, twice. One of them was in the 'Executive' area, she hung up on me.
Each time I have tried to explain that I am returning receivers that they sent me by mistake I am told it's a curtesy. No one listens, no one cares, but they will charge your credit card. They charged ours, and the finance fee, as Rebecca believes, is my problem. Dish has a problem now. I will tell this story any opportunity I get, and I will tell it loudly.
Dish knows nothing about customer service, they just want your money, anyway they can get it.
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