Six months and still not able to resolve as issue with Dish Network. A user of Dish Network for several years I chose to upgrade to HD because of a $100 dollar rebate offer. I explained to the customer service person that was the reason I was upgrading. They did not offer a lot of HD programming at the time but for the rebate I would go ahead and upgrade. The CS person said she would set me up with everything I would need for the rebate. I had to wait for the first bill to complete my rebate form and I made sure everything was filled out correctly and mailed it off in plenty of time. A short while later I get a letter stating I am not eligible for the rebate. "You do not meet the program qualification required for the offer". So I check and yes I do have the programming necessary for the offer. I have spent 6 months talking to people and to three different secondary people that have assured me that they can get me the rebate. Each month I get a bill and no rebate. I am sick and tired of the run around and I would certainly not recommend Dish Network to anyone. The bill dated Feb., 14 2007 shows DishHD Gold w/Locals 74.99 under "Partial Charges" and not on any bill since.

I never had any problems with Dish Network until I decided to leave their service and switch to a bundle package from my local cable provider that gave me broadband, telephone and cable tv service for one price on one bill. When I called to cancel my service (I had no contract with Dish Network so I was free to cancel at any time) the representative insisted that I stay a Dish customer for another 30 days while I tried out the cable service and then call them back to cancel. I ended up loving my new service and when I called to cancel the Dish service I was on the line over a half hour listening to sales pitches and listening to their customer service rep tell me how much I would hate cable service. After I finally got the rep to agree to cancel my account I hung up the phone and then the phone calls from Dish Network started coming. They call EVERY DAY as many as twenty times a day and as many as FIVE TIMES IN ONE HOUR begging me to come back to Dish Network. I wouldn't believe a company the size of Dish Network would act this way but just google "dish network telemarketing" or the number 866-668-8047 and you will see what I mean. This is their standard method of operation. They have harassed me to the point that I am considering having my number changed. I have asked them not to call, I am on their "no call" list and I am on the national no call list but STILL THEY CALL. This seems to be happening to everyone who leaves Dish Network. It is unbelievable. Stay away from them.

On 10/5/07 dish network installed the units in our home. I specifically advised that I wanted their DVR service in my bedroom and living room, which is what I had with cable. Two days later, I attempted to use the dvr in the bedroom, but it was not active. A technician came out and advised that because of the way that the dish wiring was installed, the cost to rewire my home would have to come out of my pocket, yet they had done the wiring. I recalled Dish network, and was advised by Ann, that I could now purchase another 722 dvr from them for $300 and then receive a $100 rebate.

I too am having problems getting a technician to come install my Satellite internet. All the same problems, No-shows, no call backs and lost time and money.

I dial the commercial accounting number printed on my bill 800-454-0843 and am unable to talk to the accounting department. I am routed automatically to residential sales who are unable to assist me. I have tried multiple times. Today, I spent over an hour on hold trying to reach them. The first call they told me to call back and they would guaranteed that I would reach commercial accounting. The second time they told me to press zero - it did not work. The third time I told them that their commercial number is routing me to residential and that if I could not talk to a commercial representative that I would report them to the FCC - they hung up.