Dish Network
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Category: Entertainment
Contact Information
Texas, United States
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Dish Network Reviews
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unhappy senior vet
April 20, 2011
Customer Service
For the past 3 months every time we have a thunder storm in the area our dish network service goes out and it takes for every to get it back working properly. In February, after being out for 3 days and a service man on his way here, it magically came back on and the serviceman looked around did nothing and left after charging a $15.00 service call. I pay $6.00 a month for their maintenance service plan and use to get free service calls with it. Approximately 20 days later we have another storm pass over and even though we are not home the DVR was set to record the service again goes out for 15 days. This time a rep talks us thru it on the phone and it comes back. A week later we have another storm and out it goes. The advance service rep. could not help and wanted to send out a serviceman and charge over $100.00 because I dropped the service plan. When I mentioned being without service which I paid for she transferred me to finance. After explaining my situation he did not offer a refund but was going to charge me for the service call. After having a few choice words for him I cancelled our service and guess what he is charging me for yesterday, the day our system was down, and charging to send their equipment back without an option to drop off locally. Also you sent us a letter stating free Starz for a year and do to program refinements our cost would drop $5.00. What happened was you raised our rate $5.00. You removed the customer service option from your menu which should have been a hint you don’t care any more.
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mill choi
April 17, 2011
Rate Increases
I signed up for the dish network package for 24.99 for a two year committment (1 year for service and 1 year for signing up for auto pay by credit card). After 6 months of services, the company increased the price to 29.99 at the 7th month and then 35.99 at the 8th month without notifying me. Because of the e-delivery statements I didn't notice the increases. So, I called the dish network and talked to 2 representatives and 1 supervisor. I spent an hour on the phone and still did not get the issue resolved. Their explanation is their provider increased their costs, but why did affect me? I signed the commitment for 24 months and expected paying the same rate. I should not even have to pay a penny more because this was a commitment and the increase is not my problem. Then they asked me to check my contract and read it again saying they can increase the rate anytime they want. This is a really dishonest business practice. So, they asked me to prove there is a committment for the 24.99 rate by looking through all my e-mails Luckily, I found a confirmation e-mail from the time I originally ordered. After that, I e-mailed them but they didn't even call back. So, I called back again to speak to a second supervisor, who just repeated the same things said before. i won't give up to get my promise back. I will be filing a complaint with the Better Business Bureau and the District Attoney. I want people to know just how angry I am.
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Northerflyboy
April 14, 2011
Early Termination Fees
Halunen & Associates is a class action law firm investigating Dish Network’s practice of charging early termination fees
(cancellation fees) to customers who terminate their service. We believe this practice violates the law. If you or someone you know has
been charged this fee, please contact Shawn Wanta at: [email protected] or call at (612) 605-4098. Thank you. |
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jwarner
April 12, 2011
unable to install to two houses with the same address
I had dish network install service in my home approx. 6 years ago. Never had any problems.
a friend of mine needed a place to put his trailer, unable to find a trailer park. I allowed him to park his trailer on my property. approx. 2months goes by and my friend calls dish network to have them install a dish and service in his trailer, no problem. dish network sends someone right install all the parts, service is good. about 1 year later i lose all my unemployment benefits, no more money. I call dishnetwork and cancel my service, promising to turn my service back on, as soon as i get on disability. I hayve started to get my disability .nowwewant our TV turned back on. I talked to several different people, they all told me that you can not have service at two houses with the same address and different name. I guess we will have to go to direct tv.
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reiner sealhoff
April 12, 2011
service downsizing
signed up for their international packages 3 years ago and recently they removed 5 of 11 channels and still charge me the same price.My wife speaks russian and it is her only cultural connection here in the states.The internet is getting better so soon we will drop them for good.Do not slap your customers in the face dish and if you have stock with them SELL IT NOW...
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cbroussard
April 11, 2011
Inferior Product and service
I chose to go with Dish Network 29 days ago. The equipment is sub par at best and not even close to being user friendly. It would take 2 - 3 minutes for the receivers to "warm up" before you could use the remote, and that is just when the problems begin. Well being dissatisfied, I called in and cancelled my service after only 29 days. I was told that I would be charged $402 to my credit card that was on file. In addition to that I would not receive a refund for the $295 in equipment that I purchased AND that I had to send it back or I would be charged up to $400 per unit. Way to go Dish, you really know how to take care of the consumers.
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Nadia Loukeh
April 11, 2011
Customer Service/unauthorized debit
Dish is charging me a $210 cancellation fee, and notified me that they were going to auto-debit the charge. Not having the money, I called and spoke to a Mike, who assured me that they would be able to bill me instead. Of course, the auto debit came through, over-drawing my account. I called and spoke to a supervisor named Tristan, who was very rude and hung up on me. I called back, and after 30 minutes on hold I spoke to a Ronnie or Lonnie, who told me that they would honor their word, reverse the charge, and issue me a bill. The call was disconnected. I called back a third time and spoke to a Joe Campos, who informed me that because there were inadequate notes on the account they would be unable to help me. Then of course, there was no manager or supervisor over him and he refused to let me speak to anyone else. I will NEVER deal with Dish again and will make sure to tell everyone what they've done.
Nadia Loukeh
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Mmayes
April 11, 2011
Beware this company will double-charge you
Please pay close attention to your billing statement. This company bills you a month in advance for services that you haven't yet received (for example, at the end of May your statement will include charges for May AND the month of June). If you decide to pay May charges but do not pay for June, your June billing statement will include 2 sections: 1. A "previous statement balance" section (June charges minus the May charges that you paid), 2. A "Monthly Charge" section which lists services from June 1 to June 30. These two charges for June will be the total of your charges not including taxes, late fees etc. Please stay away from this and all other cable tv companies that practice fraudulent billing.
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gamamaggie1966
April 8, 2011
pre-pay dish service
i have a pre-paid dish satalite service...i tried to turn my sattalite on and downgrade my programming and they keep telling me i owe 104.00 dollars ...but it is pre-paid, meaning i pay in advance for service and i do not owe them anything if the service is turned off ...i tried to tell them this, but they insisted i must pay them 104.00 dollars for the larger package and then and only then can i downgrade ..how can i owe them 104.00 if i am a prepaid customer..i was on the phone and computer for over an hour trying to explain this and they could not understand the concept of what pre-payed in advance meant and kept trying to soak me out of 104.00 dollars for service i did not recieve!!!.. HERE IS THE CONVERSATION I HAD WITH THERE AGENTS TODAY..4/8/2011 IVE REMOVED MY LAST NAME FOR OBVIOUS SECURITY REASONS... IT GOES AS FOLLOWS ...Customer Chat
Chat Transcript
Please wait while we find a representative to assist you...
Welcome to DISH Network Chat.
Marc (ID: DDI): How may I help you today?
edward: i have a prepaid dish and im trying to get a different package than what i have and pay the bill as it is off right now
Marc (ID: DDI): I am sorry to hear that you are having an issue. I'd be happy to resolve that for you.
edward : it wont let me
edward : thank u
Marc (ID: DDI): I sincerely apologize for the inconvenience this has caused you.
Marc (ID: DDI): For security purposes, can you please verify the PIN on the account?
edward : 9ty
edward : 2943
Marc (ID: DDI): You're welcome.
Marc (ID: DDI): Thank you.
Marc (ID: DDI): Edward, I understand that you are trying to login into your account and you are not able to do that.
edward : i got to log in but it only takes me to the billing page
Marc (ID: DDI): I sincerely apologize for the inconvenience this has caused you.
edward : im trying to downgrade my package
Marc (ID: DDI): I understand that.
edward : from everything pack to americas 250 i believe its called
Marc (ID: DDI): Edward, I see that your account is not active right now.
edward : right
Marc (ID: DDI): In order to reactivate your account you need to pay $104.99.
edward : so im trying to reacticvate with a different package
edward : its pre-paid
Marc (ID: DDI): I do understand your concern Edward.
edward : so i dont owe anything when it gets turned off as i pay in advance
Marc (ID: DDI): But if you want I can take a payment for you.
edward : will that change the service package and get it back on?since its prepaid
Marc (ID: DDI): Edward, I would like to inform you will not be able to login as you need to pay the amount.
edward: i dont want the everything pack and dont want to pay 104 if im not getting the everything pack
Marc (ID: DDI): Once you pay your bills then only you will be able to login.
edward : i can login to my dish account online
Marc (ID: DDI): I understand that.
edward : i dont have a bill, its prepaid
edward: iim not going to pay 104 if my package i want cost less
Marc (ID: DDI): I do understand your concern Edward, but you did not pay your bills of 03/24.
edward : its PRE-PAID...I PAID FOR THE SERVICE IN ADVANCE...SO THERE IS NO BILL OR BALANCE ...ITS A PRE-PAID DISH SATALITE
Marc (ID: DDI): May I know which package do you want to add by removing America's Top 250.
edward : i thinks it the one for 60 without movie channels as i dont use them
Marc (ID: DDI): Okay.
edward : i dont know the name of it..
Marc (ID: DDI): I will let you know.
edward : k
Marc (ID: DDI): Edward, America's Top 200 package is $59.99 per month.
edward : i thinks thats it
Marc (ID: DDI): All right, I will add this now by removing America's Top 250 package.
Marc (ID: DDI): I am sorry Edward, its not possible to do that because you need to pay your bills.
edward : ii dont have a bill that bill was in case i wanted to keep my service going in advance..i was paid up..the 104 was for the following month that i did not get service
Marc (ID: DDI): I see that your bill generated on 03/24/11, as you are a Pay in Advance customer you need to pay this in advance.
edward : pre paid..pay in advance
edward : i know but i dont want the 104 package
Marc (ID: DDI): But you did not pay your bills in advance that is why your account is not active.
edward : i want the 200 package and pay for that, not the 104 package
edward : yes i did pay in advance..its a pre-payed service
Marc (ID: DDI): I understand that Edward, but once you pay your bills then only we can change your package.
edward : i dont have a reg sattalite servece
Marc (ID: DDI): Okay.
edward : its not a reg dish sat servive
edward : sry, typeing to fast, spelling off
Marc (ID: DDI): Edward, I got your point and would like to inform you that once your pay your bills then I will downgrade your package and you will see these credits in your next statement bill.
Marc (ID: DDI): But as of now you need to pay minimum of $104.99 to reactivate your account.
edward : i dont owe a bill, its pre-paid i pay for my service in advance, so why is there a problemm, i dont understand why i owe a bill for service i did not recieve
Marc (ID: DDI): I see that your last payment made was on 03/01 and your balance due date was 03/24.
Marc (ID: DDI): But you did not pay your bills in advance as the balance due date is over.
Marc (ID: DDI): Edward, could you please tell me when your bill generation date?
edward : yes if i wanted the service from 3/24-4/24 i would have paid for 104...but i didnt not want the service for that time so i did not pre-pay...
edward : i ussually paid by the 22 of each month
Marc (ID: DDI): Okay.
Marc (ID: DDI): May I know if you had paid your bills 24th of this month?
edward : i did not pay anything for the dates 3/24-4/24
edward : as i pre-pay so i dont have a bill
Marc (ID: DDI): As you did not pay your bills of the bill generation date of 03/24 in advance so your account has been disconnected.
edward : i dont have a bill, its pre-paid
edward : what is so hard to understand its pre-pay
Marc (ID: DDI): Edward, prepaid means Pay In Advance.
Marc (ID: DDI): So every month you need to pay your bill in advance.
edward : yes i knothats why i shouldnt have a bill for service i didnt get
edward : i did pay in advance!
edward : ive had pre-paid for yrs
Marc (ID: DDI): Edward, I am sorry I could not get you.
Marc (ID: DDI): Could you please be more specific?
edward : ok
edward : lets say i want service from say the first of april till the first of may..i would pay on the first of april for that service
edward : then at the first of may if i dont want service for may, i dont pay
edward : until i want the service agian i call and pay agian
edward: im not a billed customer, im a pre-paid customer
edward : i got a pre-paid sat so i dont have this kind of problem
Marc (ID: DDI): All right. I understand that you want to discontinue the services with Dish.
Marc (ID: DDI): Am I correct?
edward : no, i never said that
Marc (ID: DDI): Okay.
edward : i want to reastart the servive with a smaller package as a pre-paid customer like ive been
Marc (ID: DDI): Edward, do you want the services to be continued now?
edward : yes with a smaller package that i wpould pay in advance for right now, but not the 104 that I DO NOT OWE
edward : AS I DID NOT RECIEVE SERVICE FOR THAT 104 THEY ARE TRYING TO CHARGE ME
Marc (ID: DDI): I understand your concern, as I told you earlier you need to pay the minimum balance of $104.99 in order to reactivate your account then only we will be able to change your programming. And once it downgraded the amount which you will be paying now for America's Top 250 package will be credited back in your next bill.
edward : BUT THATS WHY IM DOWNGRADING CAUSE I DONT WANT TO PAY THE 104 RIGHT NOW AS I DO NOT OWE THAT...I OWE NOTHING TO DISH NETWORK..SO I SHOULD NOT HAVE TO PAY 104, I SHOULD HAVE TO ONLY PAY THE AMOUNT OF THE PACKAGE I WANT AS IT IS PRE-PAYED
edward : ITS COMMEN SENSE
Marc (ID: DDI): I am sorry Edward, I do understand your concern and I wish I could do this for you but you need to pay this bill in order to reactivate it then only we will be able to have any access on the programming.
edward : I DONT OWE A BILL!!!ITS PRE-PAID!! I OWE NOTHING TO DISH..WHAT IS SO HARD TO UNDERSTAND????
Marc (ID: DDI): Edward, I request you to pay your bills now first in order to activate your account and then you can change the programming package.
Marc (ID: DDI): Edward, may I know if you have paid your bills in time?
edward : IM TRYING TO START NEW SERVICE THATS ALL
edward : YES I HAVE, IPAY THEM IN ADVANCE SO YES THERE ON TIME
Marc (ID: DDI): I am sorry to hear that. Please be online while I transfer your chat to Loyalty.
Marc (ID: DDI) has left the session.
Please wait while we find an agent from the (20) Loyalty department to assist you.
edward pew: UNLESS I DONT WANT SERVICE.LIKE BUYING MINUTES ON A PHONE
Thank you for contacting the Customer Loyalty Helpdesk, I will be handling your request today. Please give me a few minutes to review the agents previous chat so that I can help you with your issue.
Brian (ID: LR9): Thank you for your patience Edward, we have been very busy today but I will make sure your issue is taken care of in a timely fashion.
edward : TY
Brian (ID: LR9): Thank you for holding. I'll be with you as soon as I can.
edward : K
Brian (ID: LR9): Your patience is greatly appreciated.
Brian (ID: LR9): Hello, Edward. Thank you for holding. As I am reviewing the previous chat session I see you are looking to downgrade the service. I'd be happy to assist you. Upon review of the account service is interrupted based on no payment. You are set up on a pay in advance plan, therefore we would need to collect a payment of $104.99 to restore service. Then we can downgrade the programming. Did you want to make a payment with me today so I can continue to assist you?
edward : -I DIDNT WANT TO PAY 104 FOR SERVICE I DIDNT RECIEVE, , I WANT TO PAY THE AMOUNT OF THE PACKAGE I WANT TO RECIEVE FOR THIS MONTH.I SHOUD NOT HAVE TO PAY 104 FOR WHICH IS MORE MONEY THAN I SHOULD HAVE TO PAY FOR A LESSER PACKAGE AS I DONT HAVE A BILL..IM PRE-PAID AND THERE TREATING ME LIKE I AM A BILLED CUSTOMER, WHICH IM NOT
Brian (ID: LR9): I apologize but you are not a pre pay customer. You are a pay in advance customer. The service need to be paid upfront at all times.
edward : PAYED 9IN ADVANCE IS PRE-PAYED
edward : IT IS PAYED UP FRONT
Brian (ID: LR9): You would have needed to contact us prior to the interruption to make the change. Since the interruption has taken place you will need to pay for the amount of $104.99.
edward : THAT MAKES NO SENSE, WHY SHOULD I PAY FOR SOMETHING IM NOT GETTING...
Brian (ID: LR9): Did you want to make a payment of $104.99 with me today?
edward : I WANTED TO PAY FOR A NEW PACKAGE, NOT PAY THE AMOUNT OF A PACKAGE I DID NOT WANT
edward : OR GET
edward : BASICALLY START OVER
Brian (ID: LR9): I apologize there's nothing more we can do without a payment.
edward : AS IVE BEEN A PAY IN ADV CUST FOR YRS
Brian (ID: LR9): Was there anything else I can assist you with?
edward : SO I HAVE TOPAY 104 FOR SOMETHING IM NOT GOING TO GET?
edward : HOW DOES THAT MAKE SENSE SINCE I OWE DISH NOTHING?
Brian (ID: LR9): You would have to pay $104.99 to restore service. Then we can downgrade the programming and you would have a credit applied towards next months bill.
edward : AND JUST WANT TO DOWNGRAND AND PAY FOR THAT
Brian (ID: LR9): You would have to pay $104.99 to restore service. Then we can downgrade the programming and you would have a credit applied towards next months bill.
edward : THATS MAKES SO SENSE AND I FEEL LIKE IM BEING SCAMMED BY DISH NOW, IVE NEVER HAD THIS PROBLEM WHEN IVE UPGRADED OR DOWNGRADED BEFORE WITH DISH IN THE PAST AS A PAY IN ADV CUSTOMER
edward : THERE TRYING TO GET MONEY OUT OF ME I DONT OWE THEM
Brian (ID: LR9): Again if you do not make a payment there's nothing more we can do.
Brian (ID: LR9): Did you want to make a payment?
edward : NO
Brian (ID: LR9): Ok.
Brian (ID: LR9): Was there anything else I can assist you with?
edward : I DONT THINK I SHOULD HAVE TO PAY 104 FOR NOTHING IM GETTING
edward : NO
Brian (ID: LR9): Thank you for contacting DISH Network, have a great day.
Thank you for visiting DISH Network. You may now close this window.
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I. M. Kanned
April 8, 2011
Illegal Debit Charge
The dirtbags from Dish Network are at it again. I signed up a year and a half ago and paid extra for my local channels. On March 4, 2011, they stopped carrying the local ABC affiliate on their system. I called to complain and the rep was rude. I canceled my service and they debited my checking account $105.00 without my authorization. They said it was authorized in the fine print of the agreement. Bastards! Please do not use this service. They are rip-off artists and thieves! Their call centers are in the Phillipines and they hate Americans.
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