Dish Network
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Category: Entertainment
Contact Information
Texas, United States
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Dish Network Reviews
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June 27, 2007
Cancellation fee
On 5/21/07, I canceled service with Dish Network. I was asked why I was canceling, and I told them that my wife had just pasted, I was unemployed, and I wanted to settle up with them now. The Dish Network employee waived the early cancellation fee as long as I returned the equipment. On 6/12/07 @ 6:14AM in Spartenburg, SC, Dillard received such equipment. Today, I received a bill stating that I owe the cancellation fee. I called and spoke to Ann @ 8:50PM. She told me her boss was unable to talk to me about my agreement, and I am now to pay the cancellation fee.
Please cancel, or be aware of "Boiler Room Tactics" of Dish Network.
My wife fought 2 years and 2 months of cancer, and maybe cancer can set into the management of Dish Network. Please pass this on, and if anybody wants evidence, I have it.
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May 28, 2007
Sick of lies and changing terms!
The sucks are turning their satellite a little then charging 50 bucks to come out and adjust the dish. This must generate enough revenue to be pretty obvious. Also all their terms are subject to change at any time. Were really sick of lies and changing terms!
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May 23, 2007
Misinformation in pamphlet!
Pamphlet provided by Dish states "two-room DVR No extra fees. First bill has charge for DVR fee." Dish agent on-line apologized for misinformation and ended chat session. I am still billed for DVR fees.
Beware people!
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May 10, 2007
Free DVR never received!
We signed with Dish network with the agreement that we would receive a free DVR. We never received it. After wrestling with them, they said we could have one for half price. I refused. After wrestling again they say we can have the DVR, but we have to change our commitment with them. I told them I wouldn't accept anything but our original agreement. They refused.
This is a company who calls their customers, trying to get them to sign with them. I kid you not. And once I tried to tell them I already used their services and they hung up on me.
I call on everyone who reads these words to stand with me. Let's show these lying crooks that they can't get away with doing this to people. We are the backbone of business. Without us, the consumer, there would be no companies. Please stand with me in reminding these money grubbers exactly where their money comes from.
Dish Network
Littleton Colorado 80160
U.S.A.
Phone Number: 800-333-3474
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May 5, 2007
Charging after cancellation and no refund!
I canceled Dish Network 0n March 14, 07, at the end of my contract, I was then billed on autopay the next month (April). I called to let them Know what happened and that they withdrew the money from a closed bank account. Now, there is also a 35.00 overdraft fee. They apologized and said they would reverse the fee. Forward to May 5. 07. Still no credit on my account, so I called them back... First they couldn't find my account, next (after they found it) they showed no charges after March 1. After I gave them my bank reference number they again apologized and said they found it, and that the reversal was still pending (the rep. didn't know why) but he was going to click a button to push it through for the amount of the withdrawal. I then asked about the bank overdraft fee that was charged and if that was also reversed, since it was their error. (They charged a closed bank account) The rep. told me no, even though Dish Network messed up and owned up to the mistake, it is their policy not to refund fees that might be incurred due to their errors (is that legal?). What a company, huh? Must be great being able not to pay for your mistakes. I wonder if I'm also going to have to call back next month to remind them to click submit for my refund...
Probably... I f you are considering a satellite t.v. service, consider elsewhere!
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April 25, 2007
Victory in court against Dish Network
Follow up in California. Sue Dish through their agent of process, Corporation Service Company dba CSC-Lawyers Incorporating Service, P.O. Box 526036, Sacramento, California 95852. Check your State’s Secretary of State website for a search on corporations doing business. After months of bs from Dish/Echostar, I finally sued in small claims and what happens? They call me late Friday, the last business day before the court date next Monday. Typical attorney ploy. They send me an unsigned on their part boilerplate “agreement” in an email that basically signs away my rights while protecting their own. After going back and forth with a paralegal, NOT EVEN A REAL ATTORNEY, they have made it clear they don’t intend to do diddly about their having sent me to the CBE Group, Inc. collection agency. The paralegal, read as low paid clerk, sends me screen captures showing me nothing and claiming she got confirmation from a “supervisor” that everything was taken care of. Sure, just like the months of grief they subjected me to. For this they want a gag order and a complete release from liability in exchange for my dismissing the case for which I get nothing. See you in court Monday Echostar. I was told they would send a “local general manager” who was prepared to defend their interest I suppose. Sure, another low paid shlep who is in fear for his job trying to explain something he had no hand in all these months. I have stacks of records and will perhaps move this to a higher court seeking damages. So if you’re disgusted with this company, SUE THEM. Find their agent of service and SUE THEM. I know that they had settlement on their minds since the “agreement” they sent me was dated OVER A MONTH AGO. They stalled until the last minute thinking their customers are stupid and will sign anything.
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Victory in court against Dish Network and Echostar Communications. After Echostar refused to send me confirmation of the removal of my account from collections and my refusal in turn to sign a gag order and liability release for them and not for me I proceeded to small claims court here in Los Angeles. Echostar hides from their customers in Colorado with diversionary phone numbers that connect you with people in India with no clue as to what’s going on here. I found Echostar’s Agent of Service through the Secretary of State’s website. Search them in your home state since this is the only way to get Echostar to respond. I sued them for continued billing long after I cancelled service and they sent me to collections for refunds they claim to have sent me which they wanted back! Their totals went anywhere from $100 to nearly $1000 depending on who I was speaking to on the phone. When the judge heard that he clearly decided in my favor stating incredulously that this corporation wanted their refunds back? It was a priceless moment. The Dish Network local manager they sent had no clue what was going on yet referred to me in insulting terms which didn’t help their case. He then produced a letter from the collection agency The CBE Group, Inc. which Echostar’s paralegal refused to send me unless I signed a gag order. Then he produced a screenshot saved from their computers which still showed me as having been a deadbeat to them, noting a “charge off” of my account for the 155 day “delinquency” which never existed. Billing a customer for services never rendered to hide an extortion attempt at stealing back refunds which I never received apparently didn’t please the court. I asked for treble damages for the approximately $350 they reported to collection and the judge ruled in my favor and awarded me $500 for my months of grief at the hands of this horrible corporation and its employees. I still am apparently reported as a charge off which reflects that I somehow am the bad guy and I didn’t get a copy of their collection agency letter but I have this judgement and will collect soon enough. NEVER GIVE UP AND NEVER ALLOW THESE SOULESS CORPORATIONS TO BULLY YOU. I will write a comprehensive account of all this when I have time, the details of which are unbelievable.
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Outline of my presentation in Los Angeles Superior Court small claims:
1. Cancelled awful service with Dish Network, August of 2006.
2. Paid last bill 8/28/06
3. Returned Dish satellite parts in UPS box provided by Dish, package received by Dish 10/05/06 as per UPS printout and confirmed by “Sarah” Dish rep in India 11/8/06.
4. Dish unauthorized debited $96.45 from my checking account claiming they didn’t receive satellite parts.
5. Dozens of calls to Dish, [routed through answering services in India] finally got a refund from one of them for the $100 12/01/06.
6. Began receiving billing for non-existent service that went from $8 to $500. Dozens more calls to Dish proved pointless and fruitless.
7. Finally contacted Echostar corporate headquarters in Colorado after online search to find Dish contacts here in US. Was again told of phantom refunds, no explanation for the extortion attempts for services never rendered from 9/06 to 2/07, received no explanation as to why they attempted this through false billings instead of direct letter or phone call. Told them I intended to sue in small claims if they didn’t stop billing.
8. Received collections notice from The CBE Group, Inc. 2/15/07 for non-existent refunds Dish computers claim I received. Dish reps first claimed refund of app. $250, then another $250 then another nearly $400 refunds which I never received.
9. Sued Echostar in small claims after exhaustive search for their real agent of service.
10. Notified collection agency of suit 3/07.
11. Received phone call from supposed paralegal for Dish/Echostar offering settlement but “settlement” document was unsigned by Dish rep and was in effect a gag order and release for Dish, not a settlement of collection or billing issue. Emails confirmed Dish still had me listed as a 155 day delinquency and was lied to about no collection attempt for which I have a letter from collection agency. Paralegal refused to confirm deletion of my false “account” and refused to forward notice from collection agency of deletion of collection attempts.
12. Now appearing in court asking for legal remedy against Dish/Echostar to force them to delete this entire episode in writing, notify with proof in writing of end of collection account, pay for court costs and compensate me for my months of aggravation, pain and suffering, mental distress, etc.
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March 28, 2007
Horrendous customer service!
I was an unfortunate customer of Dish Network for about 6 months last year, and the ordeal has still not ended. I decided on satellite television because I wanted to have access to the World Cup games and I also was happy that I would be able to get some College Football games that were PPV only. I had no real complaints for the first few months, the reception was good and I was able to watch the World Cup. The problems began when I first tried to get a PPV game. The channels that were needed were not appearing in my channel guide, so I called. I was reassured that ordering the games online would allow me to view them even if I did not see the channels listed, despite the fact that the "Purchase This Event" listing online specifically said that if the channels did not appear you would not be able to view the game. To say the least, I was skeptical of the veracity of the information I was being told. I finally realized that the only way to get any service with Dish Network is to call the new customer line, you are then transferred to an agent in the United States instead of an outsourcing center. She quickly ran me through a few menus on the dish and determined that my satellite dish had not been properly set up and I would need a technician. Because it was more than 90 days since the dish had been installed, I was charged $50 for the service trip. I called a few other times for various items involved with ordering games, and never had a pleasant customer service experience on the phone, but I won't list them all. The final straw was when I decided to move to a new apartment. I was told on the phone that it would cost me $100 to move to a new apartment (despite the fact that it already had dishes installed) unless I wanted to sign up for another 18 month commitment. I asked how much the cancellation fee was, and it was only $140, so the choice was quite easy for me. At that point I was transferred to an account specialist who tried to tell me that I had been misinformed and I could move at no cost, but my mind had been made up and I said I would really just prefer to end my time with Dish Network. She then spent the next 20 minutes on the phone berating me, asking "why would you want to pay more for cable" and telling me "I'm only trying to save you money, why do you have such a problem with saving money." I tried to calmly reply that any amount of money was worth never talking on the phone with any of their service people again, but she had little to no interest in listening to me, odd when my entire reason for quitting was the poor level of customer service I had received throughout my time with them. Regardless, she changed my information and promised that they would ship boxes to my new address so that I could return the equipment, and that I would be charged the full amount if I did not return it within 30 days. Of course, the boxes never arrived. I have since called twice to inform them, and at first I was told the boxes would be reshipped (didn't happen) and then I was told that I would be shipped an envelope with some labels that I could use to ship the equipment back in my own box (never arrived). My account has now been charged and additional $400 which Dish Network did me the courtesy of debiting directly from my bank account (I had originally set up automatic payments) despite the fact that I have called them so many times. After screaming my way through four levels of customer service in India today, during which time I was alternately told that a)the boxes could only be shipped to my old address and I should have somehow picked them up from UPS at a place I no longer lived, b)I had ample time to return the boxes and it was my fault, and c)they could always reship some more boxes as a "courtesy" but I would still be charged full price for the equipment, I finally was transferred to someone in America who was at least willing to refund the $400 - which will take 3-5 days - and reship boxes so that I can finally return the equipment. As am amazing side note, my new address was still in the system incorrectly, despite the many times I have called to try and correct it. I am not sure yet whether I will ever receive them or if the only resolution will be to file in small claims court, which will be my next step. I can not emphasize enough how unhappy I have been having ever dealt with Dish Network, and I will never do business with them or any company that I discover is affiliated with them again in my life.
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March 6, 2007
Dish Network providing your info to Blockbuster
I recently signed up with DISH Network. During a routine follow-up call by DISH I was offered free coupons for Blockbuster Online which were to be emailed to me. I received the coupons but did not act on them. About 1 month later I noticed a charge to my credit card by Blockbuster Online. Dish Network had signed me up for Blockbuster Online service without my approval. Secure information such as my credit card info, password questions, etc were provided to Blockbuster. This was confirmed during a call with Blockbuster Online. They credited me the amount right away and cancelled my account. The rep said that I am not the first one who was involuntarily signed up by Dish Network.
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February 24, 2007
Dishonorable business practices
(I've sent this to the BBB, Attorney General's office and a few newspapers. I want to get the word out)
I have been a customer of Dish Network company for over five years. I telephoned them on February 21, 2007 (yesterday) and asked if I had a standing commitment to continue service with them. The employee I spoke with put me hold, checked my records, came back on the telephone and informed me that I did not. I asked again, “Are you sure? I need to positively verify this as I am planning to enlist the services of another satellite company and intend to cancel your service.” The employee further assured me that I did not have any commitment with them any longer.
With that information supplied to me by Dish Network, which I trusted to be truthful and correct, I arranged for another satellite company to come to install their system, which they did today, February 22, 2007.
After the other company finished installing their satellite equipment and left my home, I telephoned Dish Network to cancel my account with them. The first person, with whom I spoke, verified apparent notes on his computer, that indeed I do not have a commitment with them. However, they needed to transfer my call, or so they said, in order to cancel my service. I was put on hold for a very long time, approximately 30 or 40 minutes until they caused the telephone to disconnect.
I called back. After waiting on hold for what seemed an eternity, listening to repetitious music, they then informed me that I have a commitment with them for another six and a half months and if I cancel, I will owe them $13.33 per month remaining in that time frame, which amounts to $86.65.
I objected, naturally, informing them of my telephone conversation yesterday with one of their employees. I went through the whole story again with someone else. (You can never talk to the same person twice) I asked to speak to a supervisor and was put on hold again for approximately twenty minutes. Altogether, I was on the telephone for approximately an hour and a half and all to no avail. I was told, point blank, that no supervisors were responding.
Therefore, I explained the whole story again to yet another employee. This time, they denied having any notes that someone told me that I was not under any obligation to continue their service.
I again reiterated that they should honor the information that one of their employees gave me, regardless of whether I have six and a half months left of obligation to them. They refused to honor that. I explained that had I been given accurate information, I would not have arranged to connect with this other company yet. And still, they held fast.
They also demanded that I pack up their receiver boxes and satellite dish in boxes that they will send me by UPS. Then I am to take them to the UPS office and mail their equipment back to them. If I fail to do this, there will be an exorbitant monetary penalty. I am dumb struck as to why I should have to do their work for them, using my time and effort to package these items. I am a senior citizen and I am appalled at their aggressive behavior.
To sum it up, although I may have had a commitment with them and I had nothing in writing about the telephone conversation, (big mistake that I should know better than to make)I feel that Dish Network displayed very dishonorable, immoral and despicable business practices. These practices clearly manifest themselves in this company’s mistreatment of customers, with untruthful, incorrect and inconsistent information, resulting in my having to pay for two services for another six and a half months. Had I received a straightforward answer yesterday, that I am indeed committed for another six and a half months, I would not have signed up with the other company until those six and a half months were past. I am extremely displeased with this ineffective and dishonorable company.
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February 12, 2007
Promotions offered but reneged upon
I originally subscribed to DISH network after buying a satellite dish and two (supposedly free) receivers. The receivers, costing $100 each, were supposed to be free as a result of receiving 20 $10 credits as I continued my subscription for 20 or more months. Even though I guess this offer was for ANY priced subscription, I actually purchased the highest cost subscription and continued it for the entire 20 months and more.
Even after five phone calls (left on HOLD for prolonged time until I got thru and discussed the above with them) and at least 3 emails, I have yet to receive $1 in credits, much less the $200 they owe.
This is a common problem with DISH network. Sort of a bait and switch carried to an extreme. It is a marketing tool wherein the offering party (DISH) probably has no intention of fulfilling its promises.
Should any attorney read this, I would be very happy to offer myself as a lead plaintiff in a class action suit. They are ripe as I constantly read of DISH's rip-offs, so often that there will be many other in our "class".
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