I will never have Dish Network again and would strongly encourage everyone else to avoid them like the plague! In the 6 months I have had dish network, they have dropped channels twice and raised my bill by $12 dollars even though I signed a 2 year contract with them. Don't even get me started on the special they are running right now with the "free" starz channels. I call to complain about the increase in my bill and finally convince them to put it back to where it was and with in an hour the "free" starz channels were gone!! FREE MY ASS! I wish everyone else would realize they are getting scammed by Dish. I have also been on the phone with them this evening 6 time because of a complaint and been hung up on 5 times by their "awesome" customer service jerks!! DON'T EVER SIGN UP THIS THESE LIARS!!!

I decided to cancel the service the next day after my two years contract with dish. The reasons are simplely:
1. Signed up DishHD Bronz with Disney Channel included. About a year later, Disney Channel disappeared without any notice from Dish; I called them and they said Disney discontinued their contract.(But notice they do offer in different package) But they told me they can not do anything with it but I still have to fullfil my part of contract.
2. I finally connect my internet to the receiver after Dish service agent told me with which they will waive my $5 fee with auto payment. But they advice me to call back once connection is good. I called back they verifed the connection and told me everything else they will take care of. About few days back, I finally looked at my online statement and found that the charges are still there over the last 8 months. I called the customer service, they told me they can not return the connection fee due to the length of the issue ("It is not just about two or three months...")... then I decide to schedule my cancellation...the guy told me the charges are V.A.L.I.D due to they require to be phone line. No consistency here. This company will go down if they keep doing this to consumers...they do deserve another class action lawsuite.
I will never use their service again ever!!! Please inform me if any of our fellow consumers finds out there is one lawsuite I will sign up.

This company advertises their great service and the most channels for your money. What they don't tell you is your 20 dollars a month for the first 12 months is going to turn into 60 dollars a month with all of these crazy "state taxes" that don't exist and fraudulent charges. Not to mention I am about to lose my local news channels because they cant negotiate a damned contract. These people don't care about their customers, they care about the money in their pocket. They installed my dish and it worked great for the first 9 months then I canceled my service plan because for some reason the price of my bill kept going up and up from the original 25$ a month (I have two TV's and 2 DVR's ). So i canceled my service plan and thats when everything starts going wrong... I lose my Television if the sky gets dark, Rain... No tv... Snow.. .nope... What do you think they want when you call them to come out to re-peak the dish 50...60...70 dollars. I would be better off going and buying an acutrac and peaking it myself. I wanted to upgrade my service to HD after being with them for a year... Nope i would have to pay full price for a new install and new recivers and a new dish. WTF THIS COMPANY SUCKS DONT GET DISH NETWORK. And If a Dish rep reads this please e-mail me cause i will gladly tell everyone who works for your company where to go.. After my contract is up( i'm counting the days until September 31st) I will never use your sevice again
Andrew Smith
West Haven, CT
[email protected]

Although I was promissed the same rate for the next 18 months, Dish Network decided to increase my bill by charging me $5.00 more for my HD 120 package beginning March 2011.

My call to Dish was met with 3 representatives happy to remove the fee and charge me the original agreed price. I found this unacceptable since thousands of Dish customers will simply pay by not realizing the increase, or not bothering to complain.

This is poor business and I have chose not to do business with companies that manuever in these ways.

Why would a company throw away loyal customers, well as it turns out Dish Network grew its revenue by over 8% and lost a record 159, 000 net customers during the 4th quarter of 2010.

Since agreeing to acquire bankrupt DBSD for nearly 1 billion dollars it looks like Dish Network is aggressively pursuing this revenue model of increasing revenue by increasing rates while at the same time decreasing its customer base through another huge price increase March 2011.

February 27, 2011

To Dish Network

I have been a good and loyal customer for some time. I am writing this letter to discuss some concerns I have about the programming and other issues. First of all I am on Social Security disability which limits my monthly income. Being that I am on Social Security disability I watch a fair amount of television. In the past few months I have seen quality of your programming go downhill. There are so many stations that repeat the same shows which invariably are all re-runs Some examples are shows like Family Guy, Two and one half men, American dad, Simpson, House, the CSI series, the music channels, especially VH1. There are several other programs that fall into this category as well. I liken this to going to the grocery store and putting items in my cart that I do not want. There are other programs that I do not watch still pay for them, such as sports channels and paid programming shows. They're also way too many reality shows that are simple senseless programs. I realize that they are cheap to produce but provide little in the way of quality programming.
I'm especially frustrated to be watching a show and see little graphics and commercials Pop ups at the bottom of the screen. This is very distracting while viewing the shows that I am watching. Some of the graphics at the bottom of the screen are reminders of shows to come. I have a guide button to find out what is coming up on future programming.
I think all of the above items mentioned result in a disservice to your custom. I believe that it lowers the quality of your product and the quality of your services. You have several levels of programming to choose from and I would like to see you allow customers to pick a level of service that they would like and allow them choose the types of programs they could get in that program level. I believe it is unfair for a customer to pay for items they do not use
As I alluded to earlier I am on Social Security disability so I have to watch my budget carefully. I have to cut costs wherever I can. There are certain necessities that I have to pay for each month but cable is not one of them. I need your help in helping me reduce my monthly bill. These past two months have caused me to consider whether I can afford to keep my cable, internet, and phone service. My last months bill was $194.21.

I would appreciate for someone to contact me at 573 -- 814 -- 1964 to see if we can come to some kind of agreement concerning these matters of interest.

Thank you,

Mike Martin