When windows were purchased from Dixie HomeCrafters we were told that the warranty is lifetime for any breakages of the glass or any damages to the operation of the windows. Dixie's rep made it sound simple, just make a phone call to the office and give the number off the frame in which he showed us where the number was in case of any damages. Well its been three weeks and several phone calls later we finally received a subcontractor the third day of the fourth wk and the only thing he came to do was get the number out of the frame call it in and now we have to wait another three weeks before he can come out AGAIN to hopefully replace the window. Needless to say for the price of the windows you would think that the company would deal with their clients in a more timely manner.