I ordered a playpen that they ended up not having in stock. it took days to get through to customer service(line was always busy). When I asked them when they would be getting more they told me that they wouldn't order any more in until they had a big enough order to make it worth it. They wouldn't tell me how long that could be. It took forever for the money to get placed back into my account. I will never buy anything from Dmart again.