please take it seriuosly i aleady complain about one staff counter staff from terminal 01 name art and already complain to her duty manager i want to takke seriously action against her as iam in cairo right now i will submit ifficail complain to dubai civil avitiaion is right to tell passenger you have excess baggage 10kg after that my wt mince ten kg when ask why you arent ask before openinng the counter she told me shutup any way this complain form nt satsfied me when i reach dubai i will follow personal the compalin my momb:0505063999