"Consumer Reviews on Companies, Products and Services"

Dollar General

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Category: Business & Finances

Contact Information
HOLGATE, Ohio, United States

Dollar General Reviews

KRISTINA BULKY July 17, 2011
PERDONAL
ONE OF YOUR EMPLOYEES DOES NOT CONDUCT HERSELF AS A GOOD EMPLOYEE BY THE NAME OF VANESSA OSBORN, SHE IS MOUTHY, AND COMPLAINS ABOUT HER JOB ON FACEBOOK.
anus July 13, 2011
asshole clerk
suprita fdjidyhdhijdfijfifjgifgjgggggggggg fuck me fuckm wrtuyhme
we shall fuck soon yes @!##$$%
TAMMY SHINE July 8, 2011
HIIRING FAMILY MEMBERS
I was hire on FEB 19, 2002 work for 6 half years at different stores until I transfer from dollar general 2301reeves st dothan alabama 36303. to dollar general 185 old hwy 134 daleville 36322 . I knew the manager due the fact we went to school together .who name is evenly dixion who nick name is dannett. she had her niece workin for her the reason why they did not know because the niece use her marry name knight instead of her mother name who last name is dixion which is her sister.there were compliants but no one never check it out. but to make along stories short . one of my old manager wanted to hire me back on .she could not due the fact she put down not too rehire.I'm just findin this out after two years.I talk to the area manager HE SAID THAT I DIDN'T SHOW UP FOR WORK. BUT I WON MY CASE FOR UNEMPLOYMENT SHE COULD HAVE BLOCK THAT, BECAUSE THAT SAYIN WORK WAS AVAILBLE BUT SHE DID NOT WAS PRESENT FOR THE PHONE INTERVE . BUT WHO WOULD WANT TO RUN YOUR COMPANY SOME ONE WHO CAN USE IT TO THERE ADVANTAGE. SOME THAT IS WILLIN TOO WORK.
diane richards June 28, 2011
treated rudely, humiliated
on Saturday, 6/26/2011 2;30 pm, i was at the register in the Dollar General, Galeton, PA having trouble with the credit/debit card machine yet again! this is an ongoing problem w/the card swipe equipment. as im pulling out different cards to pay for my purchase. im so embarrassed since people are on line behind me and the line IS growing . finally a card works and im talking to the cashier about why the card i just paid with got declined the 2 previous swipes. along w/ 2 different debit cards, all visa. as i continue to load my cart w/bags a different cashier, who was not helping other customers by opening the other register, started to tell me, loudly, that i need to do something about my cards because i always hold up the line...bla bla bla...everyone was looking at her as she chastised me like i do it deliberately! she was addressing others on the line like i wasn't even there!! i just wanted to crawl out! well there is always someone on line that has card problems every time im there! my cards are always paid off and are always swiped with more then enough money to pay!! i even use debit and i know dam well i have the money in the bank to pay!! i shop there 5 days a week and this happens at least 3 out of 5 trips! my so, husband and i just purchased the local pharmacy and i can assure all my customers that no one will ever be treated and/or humiliated like a 3rd class citizen looking for a handout at our drug store!!
P.S. there is Never a problem at any other stores, food stores, sears, loews...etc... with my cards.
karen marie kalas June 26, 2011
unprofessional/poor customer svc by store manager, Darryl.
On June 24, 2011, I purchased approximately $50.00 of items at the Dollar General in Knightdale, N.C. I was buying some various items for a belated Father's Day gift. I purchased an "As Seen on TV" item--a nondestructive, waterproof wallet. It retailed for $10.99. Upon returning home, I realized that the packaging was taped and the item had been previously opened. Since this was a gift, i preferred a package that had not been tampered with. I returned to the store approximately 1 hour later. I approached the cashier who had checked me out and explained the situation. She then called the so-called store manager, Darryl . I originally had preferred to swith the opened package for an unopened one. When the manager got to the register, i explained the situation. The manager, Darryl seemed extremely bothered and accused me of opening the package. I explained the situation and he still did not believe me so I then requested a full refund for the product. Darryl, store manager, said in an EXTREMELY SARCASTIC TONE "So "you" didn't open the package, in a very accusatory tone. He said that several times, an I continued to explain that it was like that upon returning home and opening the bag of items purchased. This made me extremely angry and i sugggested to the store manager, Darryl that if he did not believe me, he should pull his security camera and watch what I took off the shelf if he was going to continue to accuse me of lying to him. This was all carried out in front of a line of approximately 5 persons. He embarrassed me and angered me severely as he was so EXTREMELY SARCASTIC AND ACCUSATORY.

Several years ago I once had a return for a damp mop that had a metal handle. After using the item for approximately 20 minutes, it bent in half exposing a very jagged metal edge. I almost sliced my hand severely. I had purchased that item approximately 2 hours before this happened. I returned to the Dollar Generaal Store in Knightdale, N.C. to return the defective item which only retailed for approximately $8.99., Darryl, store manager refused my return, said " I " broke it and would no accept the return. I then contacted the manager's immediate Supervisor, Mike Moore. Mr. Moore stated that the Corporation had JUST sent out information on returning items and Darryl, store manager, he had not followed proper Standard Operating Procedure. that has recently been reinterated by company Management protocol and this information WAS given at that time to store manager, Darryl. Mr. Moore asked me to again take the mop back to the store and the manager, Darryl would "gladly" accept the item for refund. IT seems that if the manager, has to do a void, or is called to help a customer, it bothers him intently. This occurs ALL the time. I chose at that time NEVER to return to a Dollar General store due to this first incident but did continue to shop there for some particular items due to price. The store manager, Darryl, in Knightdale, N.C. severely LACKS ANY CUSTOMER SERVICE SKILLS OR STORE LOYALTY. I will contact all Administration Associates with Dollar General and give a recount of this EXTREMELY UNECCISARY, RUDE TREATMENT BY THIS MANAGER.

I have PROUDLY been employed by the HOME DEPOT Corporation for 12 years as of Sept. 2011. WE realize that the customer is THE MOST IMPORTANT, they pay our salary, and continue to recommend the Home Depot to others. We, at the Home Depot are extremely disciplined in Customer Service and our corporate strategy has definitely, without question, proved to be extremely successful. We KNOW to treat customers with the UTMOST RESPECT no matter the situation. I have been truly shocked by the treatment by this manager, on MANY occasions. If any of my fellow Associates OR Store Managers. OR Assistant Managers, OR Department Supervisors, or treated our LOYAL customers in the fashion that this manager, Darryl at Knightdale NC, we (no matter which position) would be TERMINATED IMMEDIATELY. I have seen the many complaints about management with the Dollar General and am know amongst those who have commented on this extremely UNPROFESSIONAL, ANNOYED, DISTASTEFUL MANAGER, DARRYL, DOLLAR GENERAL, KNIGHTDALE N.C. THANK YOU for allowing me to express my discontent. I truly hope that this information reaches the appropriate Dollar General Management Executive and addressed in an expeditious and severe manner. This cannot be allowed to continue. -karen m kalas
anotherbrother June 25, 2011
Horrible Fathers Day Card Shopping Expierence
PLEASE HELP ME GET JUSTICE ON HOW I WAS TREATED AT THE DOLLAR GENERAL ON THE NIGHT BEFORE FATHERS DAY. OUR FAMILY SHOPS HERE QUIET OFTEN AS THE "dollar" IS MIGHTY TIGHT THESE DAYS. I HAD JUST GOT DONE WORKING & STOPPED IN TO GRAB A FATHERS DAY CARD, IT WAS ABOUT 5 MINUTES TIL 9 "Closing Time" & APPARENTLY "they" WERE IN A RUSH TO GET HOME. WHAT HAS HAPPENED TO THE "People" Of This GREAT Country Of OURS? I WAS TOTALLY CAUGHT OFF GUARD WHEN THIS HAPPENED.
http://www.youtube.com/watch?v=CBAoANd3K_w AND http://www.youtube.com/watch?v=HeaKNkfQPBs

MY RECEIPT SAYS 9:04:45 OR 21:04:45 MILITARY THIS WAS AFTER IT WAS ALL SAID AND DONE. COULDN'T THEY GIVE ME 5 MINUTES?

PLEASE PASS THIS ON!!!
andrea whitmore June 23, 2011
moldy taste monster slimjim
purchased a monster slimjim and it was moldy, my husband is alergic, i was not very pleased at all this has happend before i want some compensation!!!
C.Brazil June 19, 2011
Locust Grove GA Customer Service Appalling
Worst experience ever... Went to a DG in Locust Grove Ga tonight they had items in boxes with prices on them and the items were not the price that was on the boxes...I was perfectly fine when I walked in to the store untill I walked down an isle and the whole isle was completely sticky my sandal actually came off my foot... ridiculous... I told a cashier and she blew me off when I checked out she had a total attitude so I had one in return i dropped a body wash and it busted on the floor no one offered to clean it up.(guess that's why the other isle was a complete mess too) when I went to the car i looked at my receipt and noticed the item was price wrong on the box and was expecting them to take off the few extra dollars I was then told by a "manager" that I came into the store with an attitude and I told her that she had one also I mean isn't it a managers duty to make sure the customers are happy??? Well I looked for a name tag because I believe that the way she spoke to me was horrible even if the customer has an attitude we as the customer are always right so I asked for her name and she said Devin asked for the customer service number and she says its on your receipt (and it is not on the receipt i had to go to the website to find it) then she gave me a dirty look and blew me off... and now for the cherry on top of my experience the cashier whose name tag was not on her shirt told me to clean up my mess that I had made when I had dropped the body wash! EXCUSE ME THEY PAY YOU TO DO THAT AND SHE HAD THE AUDACITY TO SAY THIS TO ME!!! I asked for her name she said it was Brandy. I will never return to a dollar general again And would love to speak to someone about this I cannot believe that this actually took place they both should be fired in my opinion. Please contact me back.
cupcake40 June 17, 2011
discrimination
I complained that only men were being promoted and i wasnt getting a chance to be considered. I was fired a week later.
gch June 13, 2011
Unfairness
I worked for Dollar General for over two years. All I wanted was to work part-time, a few hours a week to get out of the house. To make things short I ended up working full time and becoming Asst. Mgr in 6 months! I really enjoyed working there, up until the last six months. My mother became sick (lives in Germany) so I needed to go back there a few times in the last six months, DG was very understanding and let me go, with unpaid vacation and letting me return to my job when I came back (VERY THANKFULL!!!). Two weeks ago, my manager had a store meeting (all 4 of us) and was YELLING and SCREAMING at the top of her lungs on how SHE screwed things up in the store, by not doing what the District Manager told her to do, AND THAT IT WAS OUR FAULT!! Funny, she screwed up, but it was our fault. We only did what SHE told us to do. At the time of the meeting we had quite a few customers in the store, who in turn was shocked at the yelling and screaming going on. Not only were they shocked but we were shocked also. Every Friday we have a conference call with our District Manager, (Richard Luce) for Asst.Managers and Third Key holders if the Assistant Manager is not present that day. The third Key holder (Jerry) came up to me and said the conference call is going to start, I said, " you do it today, I'm to upset to take part in it." He in turn told the Yelling and Screaming Manager, came back out and told me to got ahead and go home. Now, this was at 2 pm and my shift was over at 3:30 pm. So, I went home. The next day, I went to work at 0730 am, our manager was there she said "here is your right-up for not taking part in the conference call." I looked at her and said "you know what, all I said yesterday is that, you don't have to yell and scream at us, we are all adults here, you told us how you wanted to run the store, we did what you told us to do. "I have told you before, that I don't need this job, don't need to be treated like an idiot (if anybody knows anything about Germany, then they know people are trained for over two years in there profession they choose) here are your keys, I quit." She sat there, shocked and I walked out the door. I then told my husband about what happened, he said call the District Manager and tell him what happened, get your side of the story in, there's no telling what your manager will tell him. He had always told you, let me know if you are having any problems or need help with anything. I tried calling my District Manager, several times, leaving voicemails to please contact me, which he never did. I will NEVER, NEVER, NEVER, EVER, set foot in another Dollar General Store. I have enough "dirt" on my manager to get her fired 10 times over. I won't do that, because thats not who I am. It is unbelievable, how a National chain of stores can treat there employees like Dollar General does. Iike I said, I will NEVER EVER SHOP THERE AGAIN.

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