I rented a car @ Vancouver airport and no agent was available to review the car for damages before I left with it. When I returned it on November 23, 2009, 3 agents went over it and one agent found a small acratch UNDER the rear bumper that no one else could even find. Later I received a letter charging me $175.20 for damages. I left 3 phone messages with the office that were not returned. The only communication was threatening collection letters. The charges were excessive and the review of the car very agressive. One had to get on their hands and knees to find the scratch.