I ordered pizza from hotel room. About an hour later I called back to find out why Pizza was not delivered. They did not have a record of my order and the manager got on the line. His name is Russell and he said my card did not process and I said I had another card why did he not call the room. He said there was no answer when he called the hotel. I said I was sitting here in the room waiting, the phone never rang. No one asked for my number and no one called me back. He hung up on me. I called back and asked for his last name and he said " I will never get his last name", then hung up. I called back and he hung up again. I wanted my pizza I ordered.