I work at a new DQ Grill & Chill and up until recently the experience has been a good one. What changed was the addition of two new "managers" to the team. Our team is like a family with people caring not just for each other but for the customers as well. However the attitudes of these new additions is quickly changing that. When employees feel underappreciated, are sent home to "cut labor" when they actually are needed because the store is busy, and are faced with rules that change based on who is overseeing and their mood; employees go from an I care attitude to an "I don't give a duck" attitude very quickly. Not only are the employees suffering but the customers will suffer too. It's hard to provide good customer service by "sharing a story and a smile" when all you want to do is escape from the tyranny.