I order the free trial for $5.95 shipping & handling. If you do not cancel within 15 days of their shipping, you get charged and addition $88.62 which is non-refundable. Then they start charging you $94.57 a month for this product. The same bottle in a health food store is $9.99. Same ingredients, same everything. even the same bottle. I tried the website www.mytrialsupport.com to get a refund and at the same time, dialed the phone number associated with the charge to my account of 866-950-4792 and they refuse to give me a refund. I had to pay for the initial free trial bottle because I did not cancel within the 15 days. I have lost my job and money is really tight. This put my checking account into overdraft and they still would not work with me. Said it was on page 2 of the terms and conditions.