I ordered from this company for the first time in October. Excellent customer service. My order arrived in a few weeks and it was better than I had anticipated. Very, very natural looking and so comfortable. Not hot at all! It has really made a difference for me and I look really good again. I've been buying hair pieces for my thin hair problem for 20 years and this hair integration piece is the best I have ever come across. Buying it took a bite out of my wallet, but it is well worth it, and I'll do it again.