I placed an order with them and have still yet to receive it. I have e-mailed them to see if the order has been sent out and have not heard anything from them as of today. I can not find a phone number for them so if any one has it could you please forward it to me @ [email protected]. I would so appreciate it. I ordered a chain from them for a necklace my daughter bought for me which holds ashes and even though the company she bought it from sent 2 different sized ropes for the vial I would really like the chain I ordered for it. On a good note though I did pay with PAYPAL so I can get my money back if I do not receive it.