On October 17, 2007, I contacted your company in writing to clarify that at that time, I was renewing for one year only. I sent a personal check for the one-year service. Now, I see that I have been charged $35.95 on November 10, 2009, on my Mastercard account. My credit company notified me of possible fraudulent charges; this was one of them. I demand to see a credit in that amount to the account. The account has been cancelled; however, the representative assured me that a refund would be transferred to a new account. Apparently I have no need to provide you with the defunct account number, since you obviously had access to it to make this charge, so I will expect this matter to be resolved as soon as possible.
It is probably irrelevant to you that I find this particularly reprehensible conduct for a "security product company" to engage in this type of practice.