I dropped off 2 pairs of pants on Friday evening. When I went to pick them up on Wed morning, the staff there couldn't find it. He told me to come back later which I did. I went back that evening, but another guy told me that they haven't find my pants yet! He said it was busy in the morning and they couldn't have a chance to look through the rack. I am already disappointed that they were not taking this thing seriously after I left in the morning. Then on Thursday, I called to the drycleaner and tried to speak to the owner. A man answered the phone and claimed that he is the owner. I asked if they found my pants, he said no. I asked what he is going to do about this; he said I have to wait for 2 weeks to see if anyone will return my pants to them. I told him that I needed my pants, and it was not my fault at all. Why I have to wait for 2 weeks to see if anyone return them. Then the owner said it is their policy. I told him that what about no one gonna return at all, then he said he will only pay for up to $19 per piece to me because it is their policy again, and it is print on the back of my receipt. I am so mad and upset when I heard that. My pants worth more than just $19 a piece, and I believe they should pay for the original price of them. It wasn't my problem at all, and why I should feel miserable from the mistake that they made. Why I have to end up losing my 2 pairs of lovely pants and my money. The owner just keep saying it is their policy, but is it also the law that I don't have any right to get either my pants or the original price of the money back. Their customer service is unacceptable, and they are irresponsible to their mistake!