Hi,

I have bought an I Phone4 on 28th September 2010 from Sahara Mall Sharjah with Elite Super 100 plan. I was told that I will get 100 national, 100 international minutes, 50 national sms, 50 international sms and 100 mb data with elite super 100 and additional 1 GB data as Iphone package.

When I went to buy an Iphone to Sahara centre, the sales rep took atleast 30 minutes to sell the phone.Moreover she gave me the phone without activating it and told me that it will be activated within one hour. the phone was not activated till night and again I went at night at 9 pm to Sahar centre and again a Phillipino sales officer activated my iphone.

On 14 October when I called the helpline they told me that I have to pay AED 2600/- becasue I have exceeded my free minutes. then again after 6-7 calls I came to know that prorata minutes were given to me and not the full minutes.

Then again after 6-7 calls I came to know that there is a billing cycle and therefore the billing date is 17 October and prorata minutes are given to me. This was not at all informed by the sales representative.

I have lodged a complaint on !$ October to investigate this issue but till date no one has bothered to call me. On a daily basis I am calling DU helpline but no one is calling me back.

My line is blocked and I dont know what is my fault. I would have bought the package to Etisilat who provides complete information. Till date no one has responded to my complaint.