I was disconnected due to a loss bill. Called to make the payment, paid $196.00 but after the payment was accepted they said that didn't include the reconnect fee of $25, and I would have to make the payment again. This time for $221. THEY told me the $196 payment would not process, but both payments were charged to my account, effectively charging me twice. I called to get the $196 refunded, and they told me I have to wait 3 weeks before they could even mail a refund check, essentially I have to 1 MONTH get money back that they told STOLE from me and lied to me about.