I went to the drive thru and ordered for large coffee with 4 splendas and 4 creamers on the side and the old (FAT- sorry for the description - she wont give me her name)lady gave me Ice coffee. ANd i told her i didnt order for Ice coffee. SHe told me in an insulting manner that I need to know how to say the order..It was too insulting enough that I need to talk back and say, she needs to listen to the order carefully. SHe talked back again and tried to say insulting words and I asked her name kindly so i can complain to the manager but she shut the window and shove me away. THAT IS VERY VERY RUDE. Anyway, that is probably the main reason why she stays in that position and would most possibly stay in that position, that is, to take orders, FOR THE REST OF YOUR LIFE..unless you change your attitude.