12/9/09 I purchased 2 gift cards at this store ($10.00 and $20.00) Before I made the purchased, I explained that I want card for Baskin Robbin only . The cASHIERS told me I could use for either. I explained that I was sending out of town and only wanted Baskin. I was assured that I could use it.12/11/09 Before mailing, I decided to call the number on the back of the card. I was told by the representative that Baskin Robbins did not issue gift cards only gift checks. I called the above store and told them. I was told to bring it back for a refund. I went to the store and was told to come back the next day because there was no mgr. Called 12/12 Tameria (mgr)she didn't know you couldn't use at a Baskin store only and didn't offer any refund. Just told me to call monday and speak to Ramon Ali. I ask for coporate office number and she told me she didn't have one and to Go look on web. Very poor customer service. Maybe inaccurate advertisement. This business is selling gift cards that can't be used at Baskin store only. They are lacking the knowledge of the products they are selling to the public. I left my number for Ramon Ali to call me. 1130am haven't heard back