The same thing is happening to me that has happened to other people from DVDplanet.org. I have had so many dealings with these people but not by phone. On a live chat E-mail. I ordered through them, and received defective DVD's and you can see the Disney Logo on them. They said 2 months ago that I would be receiving a postage paid envelope in the mail, along with my new DVD's. Now they will not even answer my e-mails and the phone number has been disconnected. Noone ever answered it to begin with. It was coming out of Canada as well. They charged me $25.00 S&H as well. I'm out $95.oo. I'm going to the bank tomorrow. I don't know if there is anything they can do...