Ordered on 10/01/07. Never received merchandise. All attempts to rectify the matter was met with a run around. I was given a shipping tracking number fro canadapost.ca to track ship and it was invalid. I went several times to their "chatroom" and talked with a Karen, Jen and Maria. Said it was shipped 30 Oct and tho their website said it would take 12 -14 days they changed it to 12-14 days from "shipping date" not order date. Also customer service phone numbers were futile. Just saying "no one was available". I'm out $127 and want a refund or at least get these people off the websit.