I had a trial version of The Sims: Life Story on my computer and I decided I wanted to purchase the full version of the game once the trial ended. It gives you a link which directs you to www.EA.com. I then proceeded to purchase the full version.

I entered all of my information including my credit card number, once I was finished and clicked submit it gives you a link to download the full version of the game. Once I clicked the link, the game downloaded to my computer and I installed it. When I attempted to play the game it comes up with an error that reads 'error:10000:78003 unfortunately there is a problem with your acct entitlement. This could be a system error or issue specific to your acct. Please try again later and then contact customer support if issue is unresolved.'

I thought it was an error with my computer system (having a career in the IT field), I attempted to find the error and correct it and that's when I discovered that the download had contained a virus and that the download itself was inactive.

I then contacted customer support, they responded back with an email stating that they wanted me to send them a text file of the DXDIAG.EXT which is used for technical support. So I did. They responded back that I needed to register the game, I attempted to register it and the site said that the certificate for the page was invalid. I proceeded anyway, entered all the information they needed and it told me that the code was incorrect for that game.

I then contacted the site back about getting a refund for the game and they have yet to respond back to me.

I signed up for a "free trial" membership on POGO. They require my credit card info, just in case I decide to continue with the full membership. I cancelled before the "free trial" period ended (that was in November 06) and guess what??, they still have not refunded my money. I have emailed them SEVERAL TIMES and have not received even 1 response. They sure were quick to take my money though!

I am going after them through my bank & whatever other means are necessary!

Here is my warning to potential POGO Games customers... DO NOT SIGN UP FOR A FREE TRIAL!!! Only do so if you are absolutely certain you want to be a member.