I booked a room at the Ramada Inn and Suites Nashville at the stadium downtown through easyclicktravel.com for a two night room for a football game.

Several weeks before my trip, I called the Ramada to confirm my reservation. The Ramada does not have me registered. After a follow up call to Easyclicktravel.com, they assured me that my reservation was booked and that sometimes the hotels will not confirm until a week or two before. I called again several times including two days before my departure. Ramada was still not confirmed, in fact, they told me that the hotel is sold out. I continued to have several exasperating talks with easyclicktravel.com assuring me that I will have a room, but still the room was not confirmed. This is a serious issue since I already paid easyclicktravel.com for this room.

Twenty-four hours before I left for my trip, I spoke to easyclicktravel.com again. They confirmed that the Ramada was indeed sold out and they have a room for me 5 miles away. They couldn’t get find anything closer because it was a busy weekend and that there must be an event going on. Considering I had no car and planned to stay in downtown Nashville and walk everywhere, this is unacceptable and I would never have gone on this trip if I had to stay five miles away. I was also told on the phone by easyclicktravel.com that if they are unable confirm your hotel, easyclicktravel.com will find you a nearby location at the same star hotel or better. Five miles away is not a nearby location. Less than 24 hours before my trip, easyclicktravel.com was able to rebook my room at the Ramada.

I find this behavior in an online travel booking site completely unacceptable and cannot believe they run a business this way.

Unsatisfied customer!