A return flight Faro – Lyon was booked with ebookers France for May 2010. Due to the volcanic ash problems the flight could not be executed due to major delays. The operator TAP gave us the necessary papers to enable us to claim the refund with ebookers. All the necessary info was submitted to ebookers. However now 7 months later and after a lot of correspondence we have still not received the refund from ebookers.
Conclusion: ebookers does not refund your cancelled flight.
Reference with ebookers: PBEBFR7922016374-réclamation TAP