I sent a Casio Exilim EX-Z1080 digital camera to the repair center because the lens was stuck. The warranty had expired, which I was aware of, so they sent me an estimate. At that time, I was offered an upgrade for a newer model. Since the cost of the upgrade was a little more than the cost of the repair, I opted for the upgrade. The upgrade was a refurbished camera with a one year warranty. Two weeks after receiving the upgrade, the lens stuck on that one also and since it was under warranty, I returned it. When my daughter went on their website to check the status, there was a quote for another repair charge. My daughter called them to dispute the charge because it was under warranty, and they said that the lens had make-up in it and that was why it was stuck...and that it was not covered under the warranty. First of all, my daughter DOES NOT wear make-up. Second, even if she did, she would of had to have buried the camera in a pile of make-up for it to cause this damage. And all this in two weeks. This company is a huge rip-off, looking to make money off of unsuspecting consumers. DO NOT, I repeat, DO NOT send any Casio item to this company for repairs. I have taken matters into my own hands. I have already filed a dispute with my credit card company and I am in the process of filing a complaint with the Better Business Bureau as suggested by my credit card company. If you deal with these scammers, BUYER BEWARE!