Returned defective merchandise on October 10, 2007 and have not received refund as of December 19, 2007. Reason of their internal company refund policy. E-cost furnished return DHL lable to me and I have returned merchandise vis DHL. But, DHL lost return package. They will not refund until DHL settle the lost merchandise. As a customer, I have nothing to do with DHL, I have performed all parts as requested by Ecost.com

I'll recommend do not purchase any product from the e-cost.

Until today no body from eCost has contacted me or send me any email regarding this matter.
I did talk with 2 customer rep. on Feb. 5th, and both responded that a supervisor will contact me.
I asked both reps. to please make notes in their system, and they replied that they did make the necessary notations. Any way did not received any package and did not receive any email or any phone call.

Just before I was about to click send, I decided to re-check my mail-box, and I found the package from ecost (which was supposed to be send thru DHL). I called ecost and talked with Bob the customer rep. He was very nice and polite but could not resolve the problem or issue. He tried to find a supervisor to help me, but no where to be found(what a surprise). Any way he made some more notes in the computer and Bob said some one will call me tomorrow (2-13-2007). I am keep every thing cross but at the same time probably call the customer support to resolve this issue. By using google checkout I thought google will help me. Think again. Buyer beware. You are on your own.