I HANDED A WASHING MACHINE IN ON 20/1/2011 IT IS 4 JUNE 2011 AND STILL THEY JUST SAY THEY DONT HAVE THE PART. KELVINATOR SAYS IF IT IS ON BACK ORDER IT TAKES ONE MONTH.????? YET EVERY TIME I PHONE MASTERCARE OR EDCON THEY DONT PHONE BACK THEY PASS THEY BUCK AND THE MANAGERS JUST COULD NOT BE CARED. THE REGIONAL MANAGER MR KRUGER HAS A TEL NO WHEN YOU PHONE IT REPLIES AS SAYS THERE IS NO ONE TO ANSWER THE CALL AND THEN IT DROPS YOUR CALL. AT BELVILLE YOU LEAVE MESSAGES FOR RODERICK AND FOR CLIVE WHO ARE ALWAYS IN MEETINGS WHEN YOU PHONE, BUT THEY DONT PHONE BACK. WHEN YOU FINALLY SPEAK TO SOMEONE THEY JUST SAY THE SUPPLIER HAS NO STOCK, COME ONE NO STOCK SINCE JANUARY - KELVINATOR IS A BIG COMPANY, OBVIOUSLY SOMEONE IS NOT DOING THERE JOB AT MASTERCARE, THEY NEED SERIOUS TRANING IN CUSTOMER CARE