On 6th June 2011, I ordered some clothes onlin for my daughter. amounting about 500USD. I checked and found that an item I paid for has not been delivered.
I immediately sent a mail to the customer service, I got a reply the next day which I later realised was an automated email reply.
I sent another and someone called MS LIZ replied saying I chose a popular item, it could have been in another shoppers basket.
I find this very ridiculous, they website indentifies iI live in the Netherlands, It saves items for 30days in my basket, it automatically tells you when item is no longer in stock or cant be shipped.

I have sent 5 different mails asking for the missing itme to be shipped or my money returned. i received another mail saying its been sent to the right department. Its 3days now and they right department is still yet to contact me . How difficult is it to find a missing item that has a code. I have visited their site keyed in the code and the shoe is still avilable on that site in my size. I think they have been doing this to all their international buyers. Its very shamefull!!