Absolute swindlers! My flight had been cancelled by American Airlines and when I contacted them they said I would need to go through eDreams in order to get a full refund. Tried it, on many occasions, but even when they responded via email, they demanded me to call their enormously expensive number, so they can rip me off more.....My ticket already cost me £1500 why not pay more....??? Swines! As I was desperately trying to get my money back, I called the number but they put me on hold forever.....I still have no money and no valid ticket. The curious thing is, that at the time of the purchase eDreams had only taken the booking fee approx. £20, but American Airlines had taken the rest of it, yet I am stuck with this as none of them takes the effort to give my money back! Contacted my bank - reporting a fraudulence -, the Police, but they do not deal with this directly, Office of Financial Trading, CAA and Citizen Advice Bureau. Somehow I cannot believe that any of these would be able to sort my dispute out, so I guess I have to drag eDreams to court, but apparently there is no guarantee that I would get my money back, only waste a lot of time and even more money. I was searching for the regulators of eDreams, but they do not seem to have one or it is a top secret! Great! This holiday would was planned as a treat for my 40th birthday, instead I can have a hell of a nightmare with being ripped off by £1500....The top of that I have another booking with eDreams for the same journey, which cost a further £300. So basically I have thrown nearly £2000 out of the window, which I might never get back....The problem is that I am not a rich person and I cannot afford to lose this money! I cannot understand how comes that they cannot be brought to justice and they can do whatever they want, no matter how illegal it is, everyone let them off with it???

I tried to book a flight on edreams but was lucky that they don't accept Visa Debit cards. I noticed that they charge £19 to process card payments, which I consider excessive. Also they ask for a passport number just to be able to register with them, something which other booking sites do not require . I was unable to get through to an operator on their call line and have yet to receive an email regarding a query I had. I ended up booking with travel republic which was cheaper because they don't charge for card payments. Their customer ratings also seem much better

I tried to book a flight with edreams but the online payment crashed half way through doing the transaction. An email came through to me to say that my booking was not confirmed. I checked that money hadn't left my account and waited for the 24 hours I was told to wait for a confirmation email. No email came and still no money from my card, so I booked a flight elsewhere presuming that this had been cancelled.

I checked through my bank statement and can now see that the money was taken from my card 3 days later but there was no further email about the confirmed flight.

I subesqunetly wrote to edreams and have had three appalling emails back, none of which actually answered any of my questions. I have threatened to call the police as this appears to be fraudulent and now no one replies to my emails at all.

edreams gave my husband a confirmation number and took the money for the flight out of his account. once he arrived at the airport he was told the seat was reserved but had not been paid for. Where is our Money? he had to pay for another flight. tried to send complaint and it wouldn't go thru. horrible experience.

Reading through all of these complaints, it is funny to see how many are EXACTLY the same situation as mine.

I bought a ticket from Copenhagen to Atlanta via Amsterdam. After buying it, they withdraw the money, but I then get an email saying that somethign went wrong with the card and as a security measure, I need to send them a copy of both sides of the credit card used and a picture of my ID.

Now, I feel incredibly stupid saying this, bought I was very hasty in buying the cheapest ticket, so I sent them the photocopies of the card and ID. In hindsight, I see now that this was retarded.

I get the same email about how the card is not working and that I need to contact my bank. I tell them that I just want my money back and the comply. However, I still haven't received my money, and now they are not answering my emails. The last one I got, after telling them that this is totally unacceptable, says that the representative I was emailing is currently on vacation or some shi*t and will be unavailable for x amount of days.

They gave me numbers to call, but of course, none of them work.

I've transfered all of my remaining money from that account into another and canceled my card that I used. Tomorrow I am filing a fraud complain at my bank and Visa.

It's amazing how this bogus company is still up after ripping so many people off...

They stole close to 1000 dollars, which fortunately in Swedish Kronas is not SO much thanks to the dollar being so low :P but being a student it definitely put a hole on my wallet.

I hope everyone the best in solving their problems with this dirty company and that it be exposed for what it really is.