In 2008 I was busy with my final two subjects for my Bachelors of Commerce degree in Accounting Sciences. My study fees for that year amounted to more or less R7500. Seeing that I did not have the necessary finance, I went to Edu Loan and applied for a study loan on my mother's name. That was somewhere in September 2008. During the November end exams I could not get my results seeing that I still had study fees outstanding. I went to the Edu Loan office at the University of Pretoria to find out what the situation is. The person there then checked everything on the system and told me that it is approved and she gave me a certificate of approval that I can give to the University's administration so that I can get my results. She also told me that the payment will be made to the University in January 2009. According to my mother the agreed monthly debit order amount was deducted from her salary from January 2009. When I had to get my degree in April 2009, I could not get it seeing that the study fees was still outstanding. When I looked at my account it shows that the money was paid in but then the same amount was credited again.