I made the mistake of paying one month ahead for my education loans. I have requested a printout of my payments that I Ihave made in the past year. I was promised three weeks ago that they would do so. I now have received a notice that I am 21 days late on my last months payment. when I called again, they told me this is against the CEO's policy and I cannot obtain a printout. I requested a supervisor and was put on hold for a half hour. I finally spoke to someone who I did not understand (these peopole must be based overseas) and still got no satisfaction. I called my Congressman who faxed me a release statement so they can contact Sallie Mae. I am not hopeful. Is there an agency/newspaper/magazine out there that will take my story. I have a file two inches thick with calls that have gotten me nowhere. I believe that they do this on purpose. What I really would like to do is pay off these people but I am afraid that I will be taken to the store with incorrect/lost/misplaced payments, etc. Help! P.s. I don't believe that these people are based in Wilkes Barre, Pa.