I rented a textbook at my university's branch of eFollett. When I got back to my dorm I found 2 emails sent 2 minutes apart. The first one was for the book I rented. The latter one was for a textbook I never heard of, let alone rented. When I contacted the store and spoke to a manager, he told me to come in the next day and speak with him again. I went in and explained what I was having trouble with. He said "okay, " as if it were a question, and that I had done something wrong. I pulled out the copy of the emails, and he took them and left me standing there without saying a word. After 10-15 minutes, he came back and said they had no record of the rental, and that I had to contact eFollett through their website. On the website, it only lists the contact info for the individual stores, which I had already contacted. There was no info for the national organization, and now I am left with nothing but bad experiences with the company and no help after having gone on a wild goose chase.