This supplier claimed that they are the Authorised ERGO Baby Carrier in China. After purchsing a Chocolate Baby Carrier from them I sent it to the ERGO Retailer for verification and found out that it is non-authentic. The carrier functions normal but there are safety issues when it is not authentic. If the straps were to snap when im carrying my daughter, it will be devastating.

I had been sending tonnes and tonnes of emails to the supplier but to no avail and the reply from Aliexpress Customer Service is to resolve this issue with the Supplier directly. Since the supplier is not replying my email, how to resolve this issue ??

This is a FRAUD CASE. Please DO NOT buy anything from the a/m company.