I placed an order for 4 electric fireplaces with Cymax online. When I placed the order the items were listed as "in stock". The orders were processed and the charges placed on my credit card. Six days later I was informed that the items were on backorder. I called Cymax and was assured the items would be shipped out within the week. I also emailed Cymax and was told that the manufacturer had the items on backorder and would probably not be ready to process until January! On 12/23/10 I recived an email telling me that the items would be shipped on 12/29/10. I am still waiting. I contacted my credit card company and was told that if the order did not ship they would investigate the charges for me. This entire process has been like going to a fast food restaurant, placing your order, paying for the food and then being told to "pull up, your order will be brought to you when it is ready"! IF this order is ever completed I will not do business with this company again.