We complained 4 times about our washing machine to customer services. The machine never cleaned the clothes properly. It did not take soil off the clothing. It maid the clothing smell like mildew. If we used bleach on a load of whites, it would leave bleach blotches on the next load of laundry. The technicians sent to fix the machine replaced two parts. Twice when they came out for service calls they did not fix it and told us that we were using the wrong amount of soap. I was not using the wrong amount of soap. I can follow the book instructions. I hate this washing machine. The company is refusing to replace it even though it has never worked properly. I WILL NEVER BUY AN ELECTROLUX AGAIN. DO NOT BUY AN ELECTROLUX WASHING MACHINE. I WISH I HAD NOT BOUGHT ONE.