Loved this place until the other day! This is a outlet, they get overstock and returns from places like costco sears ect.I been shopping here for 9 years? before they moved to this huge place, well its ran by a pre- madonna son now, who does not honor there own return system.I bought a broken dvd player and they will not even exchange it, even the girls who work in the back were surprised they know i just bought this thing, anyways they might be on the high horse now but with this behavior they will soon lose .