Respected Sir / Madam,


This is a grievance to be addressed with respect to the delay in despatch of Baggage through travel from The Emirates dated 24th Januray 2010 on flight no EK515 -India- Dubai -Mauritius. There has been a prolonged delay for despatch of bagaage with

name of Mr Amit Kashyap,

File Ref No MRUEK15303/24JAN10/0711GMT and the baggage has not yet arrived the destination (i.e Mauritius). It is very disheartening & bad experince with the airline wherein they have neither followed up or actioned to the situation in a proactive manner, but have further lead to the inconvenience to the customer by asking the security code for the baggae so that same can be checked / invesigated before the despatch happens.


If in an ideal situation, any other baggage is not checked, then why the security code is required for already a delayed baggage which has been a fault from the airlines end


Complete details:


File Ref No MRUEK15303/24JAN10/0711GMT

Name: Kashyap

Title/INITIALS: MR A K

FLIGHT/DATE: EK515/23JAN/EK701/24JAN

No of bags: 1

Ticked No: 1763877155647

Color /Type: RD22HWX

TAG No: EK267170


I request the concerned authorities to immediately coordinate with Mauritius airport authority & give the status ASAP to avoid further inconvenience.I have a stay @ Hotel Ambre in Mauritius & would want the baggage to be reponsibly depatched there


Besides this, I was paid a sum of 1470 Mauritian Rupee for an expence for one day. As there is a further delay & inconvenience & that too the baggae is for the Lady ( My wife) which is majorly causing an inconvenience, I would want Emirates to compensate for all the inconvenience caused considering the case for a baggage lost / delay for a woman who has come in for a holiday trip in Mauritius. Request to kindly investigate & reply on a proactive basis to overcome the loss & inconvenience casued during this trip


Rgds

Amit Kashyap

Contact : 09810636290 (The mobile would be on roaming or switchedf off so please contact @ Hotel Ambre Mauritius in Romm No 203 )