Empire installed carpet in my entire home several years ago, when I wanted to update my bedroom carpet. I contacted Empire again, did not receive the advertised 60% off, the installer removed my doors now one door will not latch in it's frame (fire safety hazard), so unable to lock my bathroom door, out sourced installer returned to my home and reviewed the problem then stated "I am not a door professional", said he would contact his manager I have not heard from him or my sales person Robert Bilek, #QA3 (order #035793) after several calls to both. I contacted your customer service line 800-588-2300 rec'd a ref #1450472534 and still no action. I am very disappointed with Empire I paid $2082.00 for carpet in one bedroom and now I have no privacy in my master bathroom. The good feelings once held for Empire has changed. Please contact me ASAP. My next course of action will be the BBB, Ripoff Website and/or Indiana Secy of State.



C. Rainey
Indianapolis, IN