I have had empire today to my house to measure for carpet in 2 rooms .The lady brought 2 samples of cheap carpet wrote a couple numbers on notebook paper and quickly gave me a price.Wow double what others wanted for better quality materials.I ended it there thankfully.In the last to years being in the home inprovement buisness I have heard dozens of complaints from customers about empire's horrible service poor qulity materials rudness gouging prices not answering to repair calls poor measurements and definatly not next day.However the better buisness bureau has nominated them for their torch awards this year with an amazing 1147 complaints.This number is just the amount of people who have a computer and all the information nessescary to file a complaint with the bbb.Think about how many people just said whatever won't do that again there must be thousands.I would be courious to know what the relationship is between empire and the bbb for them to consider empire for such an award with such a poor rating.Notice the bbb is not an accredited bbb co.