Ordered item on July 24th and realized I didn't need it. So I immediately asked for an RMA # via email. Received it a couple of days later. Returned item and delivery was confirmed on July 31st. After not receiving a credit to my credit card as of early September, I emailed an inquiry. I received a response a few days later that they would look into it. Never heard anything back and emailed them again a little over two weeks later. No reply after two days, so I called and then was told that they didn't know what had happened and that a refund would be issued. It should not have taken 2 emails and a phone call to get a credit that should have been automatic.