I purchased a new Englander Pellet stove in Fall 2009 from Lowes. It worked fine for the heating season 2009-2010 and then the beginning of this season 2010-2009. Suddenly, nothing worked. When talking to the technician at Englander Stoves, he concluded the control panel was no good. The replacement part was over $200 and they were offering a discount to me - I refused since it is my feeling that a control panel should last for more than 7 months of heating season. Of course they have a 1 year guarantee (which is actually 4-5 months since the stove is not in use most of the year). The part is made by the supplier EDM.
Do not purchase a stove from this company since service is not good and parts are not reliable. If you are looking for a $1000 + investment for a pellet stove that lasts 7 months, then Englander is the stove for you. Unfortunately, $1000 can still by a lot of heating oil.
BTW: president of England' Stove Works, Inc. is Carroll Hudson, President/CEO; Monroe VA 24574 - I am sure he would enjoy hearing from his other happy customers (so would Lowes).

Jack Lawrence