I too had a bogus 14.95 charge on my landline phone line. it was billed as long distance calls, but there was only one detail line, with the word "residential" under Place and Number called. I immediately called the toll charge inquiries number shown and was told it was a service that I had signed up for. I told "Sarah" in no uncertain terms that I had not (and would never) sign up for whatever they claimed to be providing. She said she would cancel it and reverse the charge to my phone company, and sent me a confirming email. That email included the details "I provided" for sign up. It had my name, an address that I moved from five years ago, and a birthdate that was more than a few decades off the mark and some other totally bogus information. I called my phone company and they said that I could file a complaint with the NY attorney general. I will be doing that,