Who do I complain to regarding the billing of gas and electric from Eon. Bills were sent on 30th June 2009 and no more until a year later on 24th June 2010. Both readings were provided by my son-in-law as Eon never read the meters, despite the fact that they are situated outside the house and the supplier holds a key.
Eon maintain that they can still back-bill because it is within the 1 year time limit - by 6 days (I have read a document which supports this). However, my daughter is special needs and they have 2 special needs children aged 11 and 3. I am the overall unpaid carer for the family. They are unable to look after their own finances and this bill will leave them seriously in debt. After a strong complaint by myself, Eon have agreed they can repay over a 2 year period, but the repayments will be £131.52pm which they cannot afford.

The only reason why the debt of nearly £800 arose is due to the fact that Eon were estimating the account and they reduced the payments from £118pm to just £36 for a period of about 8 months. This reduction in direct debit payments went unnoticed by myself as during this time my elderly mother had a severe stroke and died 6 months later. In view of the fact that there are 3 special needs people in the house, is there any way this bill can be waived? Who do I turn to for help with this - I have been on the Energywatch website and also Ofgem, but apart from reading reports on complaints against the industry, there seems to be no-one to contact.

Many thanks