The product does NOT work in the first place, so I took advantage of the 60 day money back guarantee. The website does not give you any information on how to return the product and the only way to contact them is by email. I emailed asking where to return it and they replied right away. So I spent another $30 to mail it back only to find out you don't get the full purchase price back. I figured I could deal with getting less than half of what I spent back, but I didn't even get that. It has now been four months since I mailed it back and have not gotten any refund. I have emailed the company about ten times and have only gotten a default reply that states a representative has been assigned and will contact me within 24 hours. Have I gotten any reply after that...NO! They are a scam company and I would not recomend anyone purchase from them. They have it figured out how to have good contact at first, but when really needed to deal with someone they are completely unavailable. Also, BEWARE of other companies selling this product. I have gone on their websites to try and get a contact # for the Epila company and they are also scams that have phone numbers but they are for voicemails only! The only reason I didn't buy it on Ebay was for the moneyback guarantee looking back I should have saved myself a couple hundred dollars, because their guarantee doen't mean a thing.