My less than two year old printer - purchased in Canada but now inSwitzerland - with a genuine black Epson cartridge T060120 - 3/4 full - does not print correctly even though I cleaned the print head several times. My support request by e-mail to Epson was replied and the reply informed me in detail on HOW TO clean the print head. The gist of the complaint was completely ignored. I concluded that my e-mail was read by a less than intelligent Artificial Intelligence. Subsequent request was ignored by Epson. I will avoid this company in the future all the more since if a printer is only available in North America then there is no way I can buy the necessary ink cartridges anywhere in Europe and Epson is not interested to help me out.